Ratings based on 992 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
The girls at the front desk were nice and always reminded us about the complimentary “breakfast”. They had coffee, package breakfast food (Jimmy Dean), granola bars etc. Only downside we had issues with was the door sensor, even tho we were given a spare key, neither worked and had to let front desk know. Other than that, some noisy neighbors but nothing terrible. Grocery store Ralph’s is probably 5 minutes down the road.
by A verified traveler
Posted 18 Jan 2025
Happy about my stay
by A verified traveler
Posted 16 Jan 2025
TO USE THE SAME TOWELS FOR MORE THAN 2 DAYS AND THE INCONVENIENCE TO BE ASKING FOR IT. ONLY ONE WASHING TOWEL FOR THE THREE OF US.
Comment from Hotel Management
18 Jan 2025 by Tabassum, Hotel Management
Hello Ruth,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the towel policy and the insufficient number of towels provided. Your comfort is our priority, and we understand how important it is to have adequate amenities during your visit.We will review this matter with our housekeeping team to ensure we are meeting the needs of all our guests. Your comments are valuable to us, and we appreciate your input as it helps us improve our service.We hope to have the opportunity to welcome you back in the future and provide a more comfortable experience.Kind regards,
by A verified traveler
Posted 15 Jan 2025
Comment from Hotel Management
18 Jan 2025 by Tabassum, Hotel Management
Hello Shaun,Thank you so much for taking the time to leave a review! We're thrilled to hear that you found the bed comfortable during your stay. Your feedback is incredibly valuable to us, and we appreciate your rating of 4 out of 5.If there’s anything specific that would have improved your experience to earn that final star, please feel free to share. We’re always looking for ways to enhance our guests’ stays!We hope to welcome you back soon!Regards
by A verified traveler
Posted 13 Jan 2025
Bad service. Horrible hotel.
Comment from Hotel Management
14 Jan 2025 by TABASSUM, Hotel Management
Hello TANNIA,Thank you for taking the time to share your experience with us. We genuinely apologize for the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it’s clear we fell short in several areas.We appreciate your feedback regarding the noise levels, as well. We will address these concerns with our team to ensure improvements are made.If you would consider staying with us again, we would love the opportunity to make it right. Please feel free to reach out directly, and we’ll do our best to ensure a more pleasant experience.Thank you again for your valuable feedback.Best
by A verified traveler from SAN JOSE
Posted 13 Jan 2025
The water in the sink doesn't heat up. Bath tub is really old and chipping. It needs to be replaced. Towels are old and yellowish. Location wise is good. Staff are very friendly and nice.
Comment from Hotel Management
14 Jan 2025 by Tabassum, Hotel Management
Hello Emily,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your review and apologize for any inconveniences you experienced during your time here.Regarding your concerns about the water temperature in the sink and the condition of the bathtub, we are currently investigating these issues to ensure that they are promptly addressed and resolved. Your comments regarding the towels have also been noted, and we will take steps to refresh our inventory to meet the expectations of our guests.We are pleased to hear that you found our location convenient and that our staff provided friendly and helpful service. Guest satisfaction is our top priority, and we strive to create a comfortable and enjoyable experience for all our guests.Once again, we apologize for any shortcomings you encountered and appreciate your valuable feedback. Should your travels bring you back to us, we hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,
by A verified traveler
Posted 11 Jan 2025
I like it is really near to the airport
Comment from Hotel Management
12 Jan 2025 by Tabassum, Hotel Management
Hello Santiago,Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that our location near the airport was convenient for you.We truly value your input and hope to have the pleasure of welcoming you back in the future. Should you need any assistance or have further suggestions, please do not hesitate to reach out.Warm regards,
by A verified traveler
Posted 10 Jan 2025
I was a guest during the extreme winds and wild-fires. The roof tiles were coming off of the roof and landing on the pedestrian walk ways and parking down below. Better maintenance inspection would be my recommendation for future weather winds.
Comment from Hotel Management
12 Jan 2025 by Tabassum, Hotel Management
Hello Andrew,Thank you for sharing your experience with us. We sincerely apologize for the concerns you encountered during your stay, particularly with the weather conditions affecting the property. Your safety and comfort are our top priorities, and we appreciate you bringing this matter to our attention.We take your recommendation seriously and will ensure that our maintenance team reviews the property thoroughly, especially in preparation for future weather events. Please be assured that we are committed to improving our facilities to ensure a safe and enjoyable environment for all guests.We hope to have the opportunity to welcome you again under better circumstances. If you have any further suggestions or concerns, please do not hesitate to reach out.Warm regards,
by A verified traveler from Concord
Posted 5 Jan 2025
The people above our room were up all night walking around. I think they were permanent residents, but needless to say they were up all night walking above us. Staff did nothing to help with the noise.
Comment from Hotel Management
6 Jan 2025 by Tabassum, Hotel Management
Hello Ashley,Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbance caused by the guests in the room above yours during your stay. We understand how important a peaceful environment is for a restful experience, and we regret that this issue affected your time with us.Please know that we take guest concerns seriously, and we will be addressing this situation with our team to ensure a better resolution moving forward. We appreciate your patience and understanding.If there's anything further we can do to make it right, please don’t hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you again in the future under more comfortable circumstances.Kind Regards
by A verified traveler
Posted 5 Jan 2025
Staff great to work with.
Comment from Hotel Management
6 Jan 2025 by Tabassum, Hotel Management
Hello Dora, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
