Ratings based on 968 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 17 Dec 2024
I would recommend this location as it met my budget and provided a clean, safe lodging
Comment from Hotel Management
18 Dec 2024 by Tabassum, Hotel Management
Hello Andrew,Thank you so much for taking the time to leave a review! We're thrilled to hear that you found the bed comfortable during your stay. Your feedback is incredibly valuable to us, and we appreciate your rating of 4 out of 5.If there’s anything specific that would have improved your experience to earn that final star, please feel free to share. We’re always looking for ways to enhance our guests’ stays!We hope to welcome you back soon!Regards
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Tabassum, Hotel Management
Hello Thomas,Thank you so much for taking the time to leave a review! We're thrilled to hear that you found the bed comfortable during your stay. Your feedback is incredibly valuable to us, and we appreciate your rating of 4 out of 5.If there’s anything specific that would have improved your experience to earn that final star, please feel free to share. We’re always looking for ways to enhance our guests’ stays!We hope to welcome you back soon!Regards
by A verified traveler
Posted 16 Dec 2024
Maya at the front desk was very welcoming when we arrived, excellent employee!
Comment from Hotel Management
18 Dec 2024 by Tabaasum, Hotel Management
Hello Russell, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler
Posted 13 Dec 2024
Overall stay was satisfactory.
Comment from Hotel Management
13 Dec 2024 by Tabassum, Hotel Management
Hello Amanda, Thank you for taking the time to share your thoughts about your recent stay.I apologize for the inconvenience being out of service for upgrades. We’re working hard to enhance our facilities, and we appreciate your patience during this time.We appreciate your feedback and hope to welcome you back for an even better experience in the future!Best Regards
by A verified traveler
Posted 11 Dec 2024
Service is great
Comment from Hotel Management
11 Dec 2024 by Tabassum, Hotel Management
Hello Luis, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler from San Ramon
Posted 3 Dec 2024
Elevator not working
Comment from Hotel Management
4 Dec 2024 by Tabassum, Hotel Management
Hello Pavan, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler
Posted 2 Dec 2024
Too noisy and only hot water in the bathroom available, yes, hot water only no cold at all. Unable to shower
Comment from Hotel Management
4 Dec 2024 by Tabassum, Hotel Management
Hello Johnny,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay.We understand how frustrating it must have been to only have access to hot water in the bathroom, and we are currently investigating the issue to ensure it is resolved promptly. Regarding the noise, we will look into possible sources and take necessary actions to minimize any disturbances for future guests.Your comfort is very important to us, and we are committed to improving our services based on your valuable feedback. Should you need assistance during the remainder of your stay, please do not hesitate to contact us directly.Once again, we apologize for any discomfort this may have caused and appreciate your understanding.Best Regards,
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Tabassum, Hotel Management
Hello Karlyn, Thank you so much for your perfect rating on Expedia! We're thrilled to hear that you had a very nice stay with us. Our first and foremost mission is satisfying our guest and give out best customer service, so our stuffs trained accordingly. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.Regards,
by A verified traveler from Grand Blanc
Posted 1 Dec 2024
very noisy, inop elevator, terrible breakfast
