Ratings based on 973 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 4 Dec 2024
They gave me a dirty room. The bed wasn'tade and there was wet towels in the floor inside the bathroom
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear Carlos, Thank you for sharing your review. We are very disappointed to read about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this with our housekeeping team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
The room smelled like urine, it felt dirty, the elevator was tearing apart on one corner and the other one was broken. The place advertised breakfast but had coffee, oatmeal packets and packaged muffins. The reception area looks sketchy and super outdated. The receptionist almost charged me twice because she failed to check that I had already paid my reservation. All in all would not recommend this hotel as it felt nasty.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Yessenia, Thank you for sharing your experience with us. We are glad to know you had a satisfactory stay. However, we apologize for the inconvenience caused. Please let us review the areas where we need to improve. Our team will ensure we make changes to prevent it from impacting future guests. We are committed to enhancing our guest experience and hope to welcome you back for a more seamless stay.Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
Good
by A verified traveler
Posted 16 Nov 2024
I did not know this was a PET hotel they definitely don’t advertise it like that we arrived at 12am family of 5 they give us a pet room I advised them that my child was allergic to cats and they said that’s all they have and that every room has had a animal in it before this is not fair to people with allergies I’ll never be staying at this hotel again. I reached out to Expedia and they did nothing I reached out to extended stay and nothing happen. I’m a very dissatisfied customer.
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Fabian, We want to thank you for taking the time to leave your review and for choosing our hotel. We regret not meeting all of your expectations, as we want every guest to have an exceptional stay. We appreciate all of your comments, and we hope you will revisit the next time your travels bring you to our area. Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
Average
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Steve, Thank you for choosing Extended Stay America while you are in the city and for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time with us and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
Room could have been better maintained. Property also had a few issues.
