Ratings based on 994 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The whole experience was wonderful
by A verified traveler
Posted 3 Nov 2024
Great hotel and great staff. The only let down were the guests, it was Diwali week and a lot of overseas guests were staying here the behaviour of these guests was ridiculous and disrespectful towards staff and others staying at the hotel. Otherwise a good property, walking distance to Burjuman mall and tram station. Good breakfast selection and friendly staff.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 13 Oct 2024
Me and my wife had a wonderful time
by A verified traveler from Mangaf
Posted 7 Oct 2024
by A verified traveler from Birmingham
Posted 25 Sep 2024
Good
by A verified traveler
Posted 23 Sep 2024
-
by A verified traveler
Posted 18 Sep 2024
-
by A verified traveler
Posted 12 Sep 2024
by A verified traveler
Posted 18 Aug 2024 on Hotels
Property owner is becoming money minded now, staying from last many yrs but things change now. They want to make more money , reduced sitting area in loby and made one resturant and u can't sit in that area if not eating out, for bit of early check-in they want to change even if room is available.
They will loos customer if situation goes on like this
Comment from Hotel Management
19 Aug 2024 by MC, Hotel Management
Dear harsh vardhanYour very revealing comments speak for themselves about the lack of reasonability from your expectations that border on naivete if not outright narcissism of expecting everything to suit you and not taking into account the realities of life such as expecting a free check-in at 6.50am and expecting to sit inside a paying venue without having to order anything. Try that in any restaurant and cafe and see how far one will get. Customer service as with everything else in life is about 'quid pro quo' and not about always being able to take advantage of another party's goodwill. In as much as we highly value customers' support and patronage, it cannot however be to the point when the customer simply expects that the sky is the limit for anything and everything demanded. Perhaps you should try out other establishments to see how far such an approach will get you. All the best.
