Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from chicopee
Posted 27 Oct 2024
Good location and nice staff
Comment from Hotel Management
28 Oct 2024 by Mamta , Hotel Management
Dear Mr. Nawfel, Thank you for your feedback! We look forward to welcoming you back.
by A verified traveler
Posted 18 Oct 2024
At the time of Check-in, the room was dirty and dirty, water was leaking. We asked for another room they charged extra for the family room and we found cigrattes on the carpets. VERY BAD SERVICE THEY DESTROYED MY VACATION. I HAVE A VIDEO AND PICTURE WITH THE HOTEL STAFF IN THE ROOMS.
Comment from Hotel Management
19 Oct 2024 by Mamta , Hotel Management
Dear Mr. Nizar, Thank you for bringing your experience to our attention. We want to extend my sincerest apologies for the issues you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it’s clear we fell short in your case.We are particularly concerned about the cleanliness of your room and the additional charges for the family room, as well as the presence of cigarettes on the carpet. This does not reflect our standards, and we assure you that we will investigate these matters immediately.Please feel free to share the video and pictures you have, as they will greatly assist us in addressing the situation with our staff. Your feedback is invaluable in helping us improve.We understand how important a vacation is, and we are truly sorry that we did not meet your expectations. If you decide to give us another chance in the future, we would like to make it right.
by A verified traveler from Redwood City
Posted 17 Oct 2024
Good is that lots of places around and its in old Dubai.
Also they accommodated early checkin for me.
Bad - The TV in the room did not work. I was told there was a minibar in the room, which there wasn't.
Comment from Hotel Management
17 Oct 2024 by Mamta , Hotel Management
Dear Mr. Harminder, Thank you for your feedback. We're glad to hear you enjoyed the location and appreciated the early check-in. We apologize for the issues with the TV and the minibar. Your comments are valuable, and we'll address these concerns with our team to ensure a better experience for future guests. We hope to welcome you back soon.
by A verified traveler from Miami
Posted 7 Sep 2024
Comment from Hotel Management
7 Sep 2024 by Mamta , Hotel Management
Dear Mr. Vijay, Thank you so much for your fantastic 5-star review. We look forward to welcoming you again.
by A verified traveler
Posted 30 Aug 2024
the service at the desk was terrible, i was a couple of hours early due to my flight, my room was ready but they still charged me. The Ac didn't work in my room. The TV had only 4 English speaking channels as oppose to the many offered. The tap in the new room offered was broken and the towels we hard and discoloured.
by A verified traveler
Posted 26 Aug 2024
the hotel need refurbishment, the bathroom floor is always flooded after bathing.
Comment from Hotel Management
27 Aug 2024 by Mamta , Hotel Management
Dear Mr. Olufemi, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the bathroom floor and the need for refurbishment.We take such comments seriously as they help us improve our services and facilities. I have forwarded your concerns to our maintenance team for immediate review and action. Rest assured, we are committed to addressing these issues to enhance the comfort and satisfaction of our guests.We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.
by A verified traveler
Posted 25 Aug 2024
Good
Comment from Hotel Management
26 Aug 2024 by Mamta , Hotel Management
Dear Mr. Malak, Thank you so much for your fantastic 5-star review. We’re thrilled to hear that you had a great experience with us. Your positive feedback is incredibly motivating for our team and reinforces our commitment to providing excellent service. We look forward to serving you again soon.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Great location, very large rooms, BUT bathrooms seriously need refurbishment, mould in the corners, hot water flow intermittent, average breakfast spread. However on the plus side, very friendly and helpful staff, parking available, good value
Comment from Hotel Management
24 Aug 2024 by Mamta , Hotel Management
Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed our excellent location, spacious rooms, and the attentiveness of our staff. We also appreciate your positive comments regarding our parking facilities and overall value.We regret that the bathroom conditions and breakfast did not meet your expectations. Rest assured, we are taking your observations seriously and will work on these areas as part of our commitment to continuous improvement. We look forward to the opportunity to welcome you back and provide you with an enhanced experience.
by A verified traveler
Posted 18 Aug 2024
The location was amazing. The comfort of the bed was not to my taste. It was hard. The room was spacious, bathroom was a bit smaller than an average Emerati toilet. The wood varnish was a bit too dark and had darkened to room much darker. Could have been a bit more light natural varnish.
Comment from Hotel Management
19 Aug 2024 by Mamta , Hotel Management
Dear Mr. Vijay, thank you for sharing your feedback. We’re glad you enjoyed the location and found the room spacious. We apologize that the bed comfort and bathroom size did not meet your expectations. We also appreciate your comments on the wood varnish and will take them into account as we work to improve the room's ambiance. We value your input and hope to have the chance to offer you a better experience in the future.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Mamta , Hotel Management
Dear Guest, Thank you so much for your positive feedback! We’re thrilled to hear that we exceeded your expectations in all aspects of hospitality. At our hotel, we strive to create an environment that embodies the warmth and generosity of Arabian culture, so it’s wonderful to know that this resonated with you.There's no greater compliment than a guest who enjoys their stay so much that they want to return. We look forward to welcoming you back soon.
