Ratings based on 83 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Absolutely loved this hotel!! It was super clean, and the staff were fantastic at making me feel welcomed and looked after. The only downside was the amount of construction happening in the area - this made it difficult to walk places that could have been walkable and also made it hard to access local public transport. Fortunately, the hotel had its own shuttle service into the Financial District and beach, which made life a lot easier. Loved the pool as well!
Comment from Hotel Management
22 Nov 2024 by Management team, Hotel Management
Dear Lauren,We thank you for your valued feedback and regret to hear about the issues you faced during your stay. Unfortunately we are currently being affected by nearby roadside construction works, however we have been assured that this is a temporary issue which will be recovered shortly. In the meantime we value your comments and will use them to improve our guest services in the future. We look forward to welcoming you back again soon for a pleasant stay! Kind regards,
by A verified traveler
Posted 15 Nov 2024
Upon arrival after a terrible taxi ride to the Aloft, i was informed that there is no availability and that I'm being transferred to another airport that is located closer to the airport. I then waited 30-45 minutes before the shuttle service could arrive to drive me there. Needless to say, horrible!
Comment from Hotel Management
15 Nov 2024 by Management team, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay with us did not meet your expectations, and we apologize for any inconvenience caused as a result of this. Please know that we strive in providing an exceptional service to all of our guests, and that we deeply regret that we fell short in delivering this to you. We appreciate your valuable feedback as it helps us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience.Rest assured, we have addressed the concerns you raised with our team, and we are taking steps to ensure that similar issues do not occur in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved stay.If you would like to discuss your experience further or have any additional feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's stay memorable and enjoyable.Thank you again for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Warm regards,
by A verified traveler
Posted 25 Oct 2024
Very clean hotel and amazing staff
Comment from Hotel Management
25 Oct 2024 by Management team, Hotel Management
Dear Sevan,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,Management team
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Management team, Hotel Management
Dear Micheal,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
by A verified traveler
Posted 26 Sep 2024
The pool should be open longer. The breakfast buffet is the best 👍. The food is the same daily.
Comment from Hotel Management
26 Sep 2024 by Management team, Hotel Management
Dear Suzanne,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.We hope we can welcome you for a more extended period next time. Kind regards,
by A verified traveler
Posted 5 Sep 2024
Excellent
Comment from Hotel Management
6 Sep 2024 by Management team, Hotel Management
Dear Syed,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,Management team
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Management team, Hotel Management
Dear Puneet,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
by A verified traveler from north providence
Posted 16 Aug 2024
Great staff
Comment from Hotel Management
19 Aug 2024 by Management team, Hotel Management
Dear Luis,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
10 Jul 2024 by Management team, Hotel Management
Dear Mohammad,Thank you for sharing your feedback with us.We are disappointed to hear your stay with us wasn't up to your expectations and we will do our best to improve our offerings and guarantee our valued guests' satisfaction.We hope to welcome you again and serve you better.Kind regards,
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Management team, Hotel Management
Dear Eric,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
