Selborne Hotel Reviews

Hello Noel,Thank you for taking the time to share your feedback. We truly appreciate your input and would like to address some of your concerns.First, we understand that the delay in your check-in was frustrating, and we sincerely apologize for any inconvenience it caused. As we explained at the time, this delay was due to the previous guests leaving their belongings behind, which prevented us from preparing your room until they had properly checked out. In light of this situation, we were pleased to upgrade two of your party's rooms to executive accommodations with air conditioning and provide complimentary breakfasts for all four of you. We believe this was a generous response to the circumstances.Regarding the light bulbs, our rooms feature two-way switches, which may have caused some confusion. One of your party members was shown how to operate them correctly, and we encourage you to confirm this with him, as the bulbs were indeed functioning properly.Concerning the linen, any delays in housekeeping were related to the changeover required after the previous guests vacated their room. We strive to maintain high standards, and we regret if this impacted your experience.While we understand that you were not upgraded and expressed your dissatisfaction at the time, it's important to accurately represent your stay. Our records indicate that the upgrades and additional amenities were provided specifically to accommodate the situation caused by the check-in delay.Lastly, we want to clarify that the rooms you initially booked did not include air conditioning. We regret any misunderstanding regarding this. We recognize that after seeing the upgraded rooms, you noticed the differences and felt disappointed. However, it’s crucial to accurately reflect your initial booking. The fact that two of the three rooms were upgraded at no extra cost, along with complimentary breakfast for all members of your party, demonstrates our commitment to ensuring a comfortable stay for our guests.Thank you once again for your feedback. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more positive experience.

Thank you for taking the time to review us. We sincerely apologize for the noise and understand how this must have inconvenienced you during your stay. City by-laws don't permit music to be played after 11pm so this should never have happened. Following your review we have implemented a strict policy regarding the noise at the Kings Head as well as restricted the volume at which the music will be played. Again we are very sorry about this. Kindly note you may call the front office from your room at any time if every you are experiencing any issues so we can address them immediately to make your stay more comfortable. Again we thank you for your review and hope to see you back again soon!