Ratings based on 53 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 14 Aug 2024
The property is old but well kept. They are busy upgrading
Comment from Hotel Management
21 Aug 2024 by Cresta Churchill Guest Experience, Hotel Management
Good day, Thank you for staying with us. We hope you enjoyed the new rooms.We look forward to hosting you again soon.Regards,
by A verified traveler
Posted 10 Apr 2024 on Hotels
by A verified traveler
Posted 2 Jan 2024
The place is very clean with warm water.Staff friendly , polite and prompt in attending problems.For example,it took only a few seconds after contacting the reception to get another card to use when my door card was not working .
by A verified traveler
Posted 22 Jan 2023
Nice and clean good breakfast
Comment from Hotel Management
1 Feb 2023 by Amanda (Guest Experience Manager), Hotel Management
Dear Johan,Greetings from Cresta Churchill. It is always a delight to get such a positive review in all our touch points. We are glad to be your hotel of choice and we promise to continue to give the best service to all our valued guestsKind Regards,
by A verified traveler
Posted 1 Oct 2022 on Hotels
Comment from Hotel Management
11 Oct 2022 by Blessings (Guest Relations Officer), Hotel Management
Dear Paul,We are thrilled you enjoyed your stay at Cresta Churchill. Wonderful news! Thank you for being our guest and for sharing your fantastic feedback. It was our sincere pleasure hosting you, and we hope to have the honor of your next stay when visiting Zimbabwe.Warm Regards,
by A verified traveler
Posted 17 Aug 2022 on Hotels
Comment from Hotel Management
11 Oct 2022 by Blessings (Guest Relations), Hotel Management
Dear Manna,On behalf of the entire hotel team, thank you for sharing feedback about your great stay!It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel and we’re happy to hear our team really hit the mark! We are glad you enjoyed your stay.We look forward to welcome you back on your next travel to Zimbabwe.Warm Regards,
by A verified traveler
Posted 14 Aug 2022
by A verified traveler
Posted 1 Nov 2021
Property called and said there had no room only to discover room was allocated to someone which one of their staff confirmed
Comment from Hotel Management
9 Nov 2021 by Blessy, Hotel Management
Dear Mr Mugadza,
Thank you for contacting us and sharing your feedback on your experience, this assists us to keep improving our service. We would like to express our sincere apologies for the inconveniences caused by this miscommunication and not getting the service you have been accustomed to receiving from Cresta Churchill Hotel.
The hotel is processing a full refund for this booking and we are also kindly asking that you accept our token of a night complimentary accommodation for two including bed & breakfast at Cresta Churchill Hotel.
We would like to assure that corrective measures have been taken to avoid such inconveniences in future. Cresta Churchill values your business and hope to host you on you next visit to Bulawayo.
Best Regards
by A verified traveler
Posted 1 Jul 2021
Excellent facilities and very friendly and helpful staff. I was able to crack a few jokes with the stuff.
