Ratings based on 83 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Amazing place
Comment from Hotel Management
21 Oct 2024 by Author, Hotel Management
Dear Tinofara Mutovongi, Thank you for taking the time to complete the survey about your stay at Bulawayo Rainbow Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Bulawayo Rainbow Hotel again soon! Kind regards, Bulawayo Rainbow Hotel
by A verified traveler
Posted 15 Aug 2024
The service was excellent, the only issue is that I couldn’t sleep due to the noise from the upstairs room which went on all night. It felt like there was furniture being moved around. Most probably it’s the metal chairs rubbing on the tiles. It was a nightmare. May I suggest that you inset rubber on the chair legs. I didn’t look forward to another night. I made a complaint but nothing was done
Comment from Hotel Management
4 Sep 2024 by Guest Relations, Hotel Management
Dear Hilda,Thank you for sharing your feedback regarding your recent stay with us. We’re pleased to hear that you found our service to be excellent, but we truly apologize for the noise disturbance you experienced from the upstairs room. We understand how important a good night’s sleep is, and it’s disappointing to hear that this impacted your stay.Your suggestion to insert rubber on the chair legs is very much appreciated, and we will certainly consider it as we look for ways to improve the comfort of our guests. We regret that your initial complaint did not lead to a satisfactory resolution, and we will follow up with our team to ensure that we address such issues promptly in the future.Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back for a more restful experience.Best regards, Guest Relations
by A verified traveler
Posted 16 Jul 2024
I enjoyed my stay in Bulawayo
Comment from Hotel Management
4 Sep 2024 by Guest Relations, Hotel Management
Refreshing day Edwin,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your stay in Bulawayo. Our team works hard to ensure a memorable experience for our guests, and we’re glad to know we succeeded in making your visit enjoyable.We hope to welcome you back soon for another wonderful stay!Best regards, Guest Relations
by A verified traveler from Grayson
Posted 7 Jul 2024
Good customer service
Comment from Hotel Management
8 Jul 2024 by Guest Relations, Hotel Management
Refreshing day to you.Thank you for your kind words about our customer service! We're glad to hear you had a positive experience. Please call again. Warm Regards
by A verified traveler
Pleasant
Posted 29 Jun 2024 on HotelsVery good and pleasant.
Needle to introduce a multi channel service like DSTV....TV stations available very limited and not entertaining
Comment from Hotel Management
1 Jul 2024 by Guest Relations, Hotel Management
Refreshing day Thank you for the feedback, all your concerns have been taken to heart. Please do call again. Warm Regards
by A verified traveler
Lovely
Posted 1 Jun 2024 on HotelsComfortable, great and relaxing
Comment from Hotel Management
19 Jun 2024 by Guest Relations, Hotel Management
Thank you very much for the pleasant review. Please call again.
by A verified traveler
Posted 7 Jan 2024 on Hotels
The rooms aren’t noise proof you can literally hear every conversation happening outside by the balcony or when room service is taking to neighbouring room.
Everything else great
Comment from Hotel Management
26 Mar 2024 by Guest Relations, Hotel Management
Thank you for the review. Your concerns have been taken to heart and have since been rectified. Please do call again.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
26 Mar 2024 by Guest Relations, Hotel Management
Thank you very much for the review, please do call again.
by A verified traveler
Posted 1 Oct 2023
Perfectly adequate for an overnight stay
Comment from Hotel Management
15 Nov 2023 by GR, Hotel Management
Refreshing day Moyra.Thank you very much for the review. Please do call again. Kind regards.Guest Relations
by A verified traveler
Posted 30 Jun 2023
It was an OK stay, met our needs for the 2 nights.
Comment from Hotel Management
7 Aug 2023 by GR, Hotel Management
Refreshing day Thank you for the pleasant review. Kind regardsGuest Relations
