Ratings based on 186 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Comment from Hotel Management
21 Jun 2024 by Diyana | Ops Exec, Hotel Management
Dear Yong Ting Mark,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.
by A verified traveler
Posted 26 Nov 2023
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Comment from Hotel Management
2 Dec 2023 by Diyana | Ops Exec, Hotel Management
Dear Mark,Bonjour from The Chateau Spa & Wellness Resort!We appreciate you for taking the time to post a review which allows us to address the various shortcomings in our delivery process, helping us to ensure we deliver good service to all our guests with care, efficiency and consistency by all levels of our serving team.Kindly accept our sincerest apologies if we have not met or exceeded all of your expectations during your stay.There is no excuse to be found and can only regret for not having the opportunity to meet up with you and able to rectify where possible to assure a more pleasant and memorable hotel experiences.However nevertheless rest assured we will strive to perfect your stay with us the next time. Looking forward to welcoming you back here soon.
by A verified traveler
Posted 28 Aug 2023
Hope they continue maintaining the place
Comment from Hotel Management
19 Sep 2023 by Nizam, Hotel Management
Dear Kala,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.
by A verified traveler
Posted 7 Jun 2023
Nice to relax
Comment from Hotel Management
10 Jun 2023 by Dzul, Hotel Management
Dear Terence, Bonsoir from us at The Chateau Spa & Organic Wellness Resort! It was a great pleasure having you at The Chateau and we are glad that you had a relaxing and rejuvenating stay with us. We would like to extend our heartfelt appreciation for selecting us as your preferred resort. Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. We really appreciate that you took your valuable time to review our resort and kindly accept our sincere apologies, should we have not met or exceeded your expectations in any way during your stay. Nevertheless rest assured that we will strive to perfect your stay with us the next time. A bientôt! Regards,
by A verified traveler
Posted 3 Jun 2023 on Hotels
Comment from Hotel Management
10 Jun 2023 by DZUL, Hotel Management
Dear Hui Zhi,Greetings from us at The Chateau Spa & Wellness Resort!Thank you for your nice comments about our property and our associates, it is always nice to know we succeed in making our guest having a successful and memorable stay with us.I will surely pass your positive and motivating feedback to my Team members.Thank you so much once again; it is really nice to know when we do well!Have a fantastic time ahead.
by A verified traveler
Posted 25 Apr 2023
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Comment from Hotel Management
19 May 2023 by Dzul, Hotel Management
Dear Kar Wein,Warmest greetings from The Chateau.Guest comments, whether positive or otherwise, is essential in our continuous effort to improve the hotel services and facilities as well as give us better understanding of our guest's needs.Your feedback is greatly appreciated. Please do accept our sincere apologies in your recent stay experience with the shortfall expectations. Your experienced was shared with the relevant Head of Departments which we assure you and that corrective measure will be taken to ensure that this unfortunate incident does not repeats it. This is not the kind of service we aim to portray at the resort.Aspiring to be the leader in the Hospitality industry, we continuously strive to maintain our quality and service standards. Moving forward in our effort to provide our guests with the best wellness resort experience, we would like to kindly inform that we are in the midst refurbishing selected areas of the resort which includes our rooms with expected completion soon.We hope that you will provide us with another opportunity to welcome you back with a positive guest experience and stay. Thank you.
by A verified traveler
Posted 30 Jan 2023
by A verified traveler
Posted 28 Nov 2022
by A verified traveler
Posted 25 Nov 2022
Good property,suggest to all
Comment from Hotel Management
2 Dec 2022 by DZUL, Hotel Management
Dear Mohd Azlin,Greetings from us at The Chateau Spa & Wellness Resort! Thank you for your recent visit and your valuable feedback as it allow us to improve for the benefit of our future guests.I'm pleased that you did enjoy all other aspects of your stay. Thank you once again and hopefully we see you return in the future.
by A verified traveler
Posted 23 Jul 2022
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
