Bukit Serindit Trips (flight + hotel)

Good value for money

Awesome view of Pavilion at night from room and KLCC from roof garden. Bathroom floor was slippery when wet and my toddler fell during shower. Cheers to Expedia for coming through with a relocation to this Agile Suite after my confirmed booking at next-door Ayatt was camcelled by host. Shameful business tactic.

I recently stayed at this property for four nights, and unfortunately, it did not live up to expectations. While the location is nice, and the property itself has a lot of potential, the experience was disappointing due to a lack of basic services and communication issues. Firstly, there was no housekeeping at all during my entire stay, which was frustrating and left the room feeling neglected. This made a big difference in the overall comfort and cleanliness, which are essentials for any hotel stay. Additionally, communication from the property management was poor. When I tried to reach out regarding the lack of housekeeping and other basic needs, responses were either delayed or unhelpful. It felt as though guest concerns were not a priority, which was disappointing. The area and the property’s appearance suggest a high standard, but unfortunately, that standard was not reflected in the service. The lack of attention to basic upkeep and guest satisfaction was surprising and disappointing, given the potential of the place. Overall, I would not recommend this property unless management improves their maintenance and customer service.

Close to everything.

Firstly, there is no proper counter or contact person upon check in. No microwave, No proper cooking utensils. Aircon water leaked in master room. Even placed washing powder on the table top without indication and all of us mistook it as sugar. Difficulties for Grab driver to locate the Tower B2.