Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Staff was fantastic
Comment from Hotel Management
5 Nov 2024 by Pauline, Hotel Management
Dear David,Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our staff. They truly take pride in providing excellent service, and your feedback means a lot to us. We hope to welcome you back soon for another wonderful stay!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 1 Nov 2024
Liked the location.
Comment from Hotel Management
5 Nov 2024 by Pauline, Hotel Management
Dear Julieta,Thank you for sharing your feedback! We're so glad you enjoyed our location. It's always great to hear that our guests can easily take advantage of everything the area has to offer. We hope to welcome you back soon for another convenient and enjoyable stay!Sincerely,PaulineFront Office Manager
by A verified traveler from Las Vegas
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Pauline, Hotel Management
Dear Bachorski Miki,Thank you for your review and we hope you had a wonderful experience. If there's anything you'd like to share about your stay or if you have any suggestions for improvement, please feel free to let us know. Your feedback helps us to better serve our guests and make their stays exceptional. Thank you again, and we look forward to welcoming you back in the future!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 19 Oct 2024
Ok to stay for a night but overall very dark, dusty and outdated. Staff were friendly.
Comment from Hotel Management
21 Oct 2024 by Pauline, Hotel Management
Dear Eloise,Thank you for your feedback! We're glad to hear you found our staff friendly. We appreciate your comments about the condition of the hotel, and we’re continuously working on improvements. Your insights are invaluable as we strive to enhance our guests’ experience. We hope to welcome you back in the future for a more enjoyable stay!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 12 Oct 2024
Good food at breakfast and kind services from desk staff.
Comment from Hotel Management
14 Oct 2024 by Pauline, Hotel Management
Dear Hyung Ki,Thank you for your kind feedback! We're thrilled to hear you enjoyed the breakfast and received great service from our front desk staff. We hope to see you again soon for another enjoyable stay!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 11 Oct 2024
Been coming here for years. Check in process has become appallingly slow (over 20 mins in the queue). Will think twice about staying again.
Comment from Hotel Management
14 Oct 2024 by Pauline, Hotel Management
Dear Stewart,Thank you for your feedback. We truly value your loyalty over the years and are sorry to hear about the slow check-in experience you encountered. We’re committed to improving our processes and will address this issue to ensure a smoother experience for our guests in the future. We hope you'll consider giving us another chance on your next visit.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Pauiline, Hotel Management
Dear Nathaniel Ryder,Thank you for leaving us a review. We're glad to be of service and am delighted to know that you've enjoyed your stay. We look forward to your next visit!Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 22 Sep 2024
The water pressure from the room shower head is one third that to have a good wash. I ended up washing at the health club everyday for 5 days instead. Very very inconvenient. But cannot wash off the soap otherwise.
Comment from Hotel Management
24 Sep 2024 by Pauline, Hotel Management
Dear David,Thank you for your valuable feedback. I’m sorry to hear about the issues you faced with the water pressure in your room and the inconvenience it caused during your stay. I understand how important a good shower is, and I regret that our staff were unable to resolve the issue to your satisfaction.We take your concerns seriously and will investigate this matter further to ensure it doesn’t happen again. Your comfort is our top priority, and we appreciate your patience.We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 31 Aug 2024
Breakfast very expensive and the $10 charge if we use water bottle in the room
Comment from Hotel Management
2 Sep 2024 by Pauline, Hotel Management
Dear Jagadeesh,Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear that certain aspects of your stay did not meet your expectations.Regarding the breakfast pricing: We strive to offer a variety of high-quality options to cater to our guests' preferences, and we understand that pricing can be a concern. We will review our pricing strategy to ensure it aligns with the value and experience we aim to provide.About the 10 charge for using the water bottle: Our bottled water and all other in-room amenities are complimentary. Your feedback is important to us as it helps us improve our services. We hope to have the opportunity to welcome you back and offer a more satisfactory experience.Sincerely,PaulineFront Office Manager
by A verified traveler
Posted 28 Aug 2024
All of the staff were super friendly. I believe his name was Shane at the concierge was above and beyond helpful! He’s a keeper! The rooms were a bit dated and there was a smell that got stronger over my stay or I noticed it more. Other than that I would recommend
Comment from Hotel Management
30 Aug 2024 by Pauline, Hotel Management
Dear Jana,Thank you for your kind words! We're delighted to hear that Shane has provided great service and made your stay enjoyable. We’ll be sure to pass along your appreciation to them.We look forward to welcoming you back for another wonderful experience.Sincerely,PaulineFront Office Manager
