Ratings based on 691 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Very nice!
by A verified traveler
Posted 21 Nov 2024
The property itself is very pretty and well maintained. The service, especially by the dining staff, is subpar. I opted to eat off property most days due to this. The room AC is loud, but does work well, and the showers do have a rain shower head, which is nice. Room towels, bottles of water, and room cleaning was inconsistent.
by A verified traveler from Apple Valley
Posted 27 Oct 2024
Quiet place and friendly staff and delicious buffet
Comment from Hotel Management
29 Oct 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
by A verified traveler
Posted 24 Oct 2024
The Aircon stopped working and we complained and they took forever to respond. 2.5 hrs later they moved us to another room and the aircon was making a loud noise, buzzing noise like it’s going to burst. It’s just a ran down hotel. The pool has disgusting, hasn’t been cleaned, full of algae. I have a video to prove it. My son wanted to swim but felt grosses when he saw the pool. Not a good impression for first time customer. I would NEVER go back and will NEVER recommend this nasty old raggedy hotel!
Comment from Hotel Management
26 Oct 2024 by Julius, Hotel Management
Dear Valued Guest,Warm greetings from Waterfront Insular Hotel Davao!On behalf of the Management and Staff, we wish to apologize for the poor service that you’ve experienced during your stay. We deeply regret having failed to deliver the standards that you've come to expect of us.While we are rectifying these matters, we earnestly hope that this experience will not deter you from returning to our Hotel at another time. We thank you for sharing your feedback and look forward to serving you better on your next visit. Sincerely,Julius VinuyaAssistant Front Office Manager
by A verified traveler
Posted 14 Oct 2024
It was a nice surprise to find this gem in Davao. Kind of a back water place---yesteryear. But rooms were fine, food was good, staff was nice. For the price, it's great
Comment from Hotel Management
19 Oct 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
by A verified traveler
Posted 24 Sep 2024
Will come back
Comment from Hotel Management
28 Sep 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
by A verified traveler
Posted 22 Sep 2024
Good staff
Comment from Hotel Management
28 Sep 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
by A verified traveler
Posted 17 Aug 2024 on Orbitz
The grounds are five star.. very relaxing resort.
Comment from Hotel Management
31 Aug 2024 by Julius, Hotel Management
Dear Valued Guest, Warm greetings from Waterfront Insular Hotel Davao! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julius Vinuya Assistant Front Office Manager
