Ratings based on 38 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Noah, Hotel Management
Thank you for your appreciation, Arvin! We hope to give you a consistent service every time. Regards, Noah
by A verified traveler
Posted 26 Oct 2023
bedding wasn't completely washed. The room was overall unkept.
Comment from Hotel Management
2 Nov 2023 by Tim, Hotel Management
Hi, Sunyong! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim
by A verified traveler
Posted 1 Sep 2023 on Orbitz
The road that passes in front of the hotel is a main supply route. This means that heavy duty trucks zipping through at all hours. Drivers in this part of the world often honk the horns when passing any vehicle at any time, regardless of what time of day is. So, large trucks are zipping by on the main road and honking all night.
I approached the reception desk and ask them for more soaps and shampoos. When I initially got into the room, I found half empty shampoo and body wash bottles for the mall. The toilet roll was about 3/4 empty. The shower stall tiles are filthy and are in need of a good cleaning.
However, the staff are friendly and accommodating. In terms of just utilizing this space for an overnight to catch a flight the next day, it is incredibly close to the airport and very convenient.
Comment from Hotel Management
12 Sep 2023 by joey, Hotel Management
¡Lamentamos escuchar tu experiencia, Carl! Solicite considerar esto como un caso fuera de lugar, ya que la limpieza es una de las prioridades básicas en nuestro hotel. Danos otra oportunidad de recibirte pronto y nos aseguraremos de que experimentes la comodidad y la hospitalidad por las que somos conocidos. Saludos joey
by A verified traveler
Posted 10 Aug 2022 on Hotels
Comment from Hotel Management
23 Aug 2022 by Noah, Hotel Management
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah
by A verified traveler
Posted 9 Aug 2022
Staff very friendly and helpful. Upgrades needed for the room needed (example: Netflix stopped working last 2 days of stay and YouTube tv was the other option)
Comment from Hotel Management
23 Aug 2022 by Amina, Hotel Management
Hi, Sean! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Amina!
by A verified traveler
Posted 13 Jul 2022
Very convinient. Accessible to all. Respectful staff. Very close to the airport just 2-5 mins away.
Comment from Hotel Management
24 Jul 2022 by Ammy, Hotel Management
Hi, Rosemarie! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.
by A verified traveler
Posted 7 Feb 2022
Although the check in process was good, the wifi was terrible and the cable and telephone didn't work.
Comment from Hotel Management
8 Feb 2022 by Damien, Hotel Management
Hi Genelyn, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Damien
by A verified traveler
Posted 5 Dec 2021 on Hotels
Comment from Hotel Management
8 Dec 2021 by Ammy, Hotel Management
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.
by A verified traveler
Posted 25 Sep 2021 on Hotels
Comment from Hotel Management
26 Sep 2021 by Amihan, Hotel Management
Hi, Sharon! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Amihan!
by A verified traveler
Posted 19 Sep 2021 on Hotels
Comment from Hotel Management
20 Sep 2021 by Cheshta, Hotel Management
Hi, Joylyn! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy
