Ratings based on 365 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Staff was very friendly and price was adequate. Unfortunately there were german cockroaches in and around my room. It felt like my skin was crawling all night and i was concerned my luggage would bring them home to my house after the trip. Microwave had leftover food stuffs in it from a previous traveler and I cant help but wonder if that contributed to the infestation. Adults, juveniles, and fresh hatched roaches are indicative of an active infestation and I wouldnt recommend staying here unless something is done to rid the property of them. They are difficult to get rid of if you accidentally bring one home with you. Beware. (Also the beds were uncomfortable)
Comment from Hotel Management
25 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Wesley,I appreciate you sharing your feedback following your stay at the Red Roof Inn Buffalo, TX. It's saddened to read that your stay fell short of your expectations due to the insects you stated you encountered as well as poor housekeeping conditions. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 24 Nov 2024
It was a good place to stay for the cost.
Comment from Hotel Management
25 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Ethan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Buffalo, TX. I was delighted to read that the property was a good place to stay for the rate, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Thanks for sharing this perfect rating, Ángel. The staff at the Red Roof Inn Buffalo, TX and I are pleased to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Nov 2024
Mattress was very firm and uncomfortable. Pillows were flat and old. Faucet constantly leaking into bathtub. Dead bugs on the floor. Smell in room was not pleasant. The A/C worked well.
Comment from Hotel Management
22 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Candace,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Buffalo, TX were disappointed to see your 2/5 score following your stay. Though the air conditioner worked well, you stated that the pests mentioned, the mattress not being as expected and the other issues listed hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Loved everything
Comment from Hotel Management
2 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN BUFFALO TX. Trina, I am happy to hear that you loved everything at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Trina, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Lance. The staff at the RED ROOF INN BUFFALO TX and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Sergio. The staff at the RED ROOF INN BUFFALO TX and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Hello Junko,Your stay at the Red Roof Inn Buffalo, TX was recently brought to our attention. In order to understand what prompted your 2/5 score, we would love to know what happened during your stay. It is through guest feedback that we aim to grow.Once again, on behalf of Red Roof, we would like to thank you for your shared feedback. It would be our pleasure to provide you with better future experiences.With thanks,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
24 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Hubert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BUFFALO TX and I received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler from Krugerville
Posted 9 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Kayti,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Buffalo, TX and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
