Ratings based on 972 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
There was no heat working in the room so they gave us a small heater. The bathroom was dirty, pee on the wall
by A verified traveler from Cheektowaga
Posted 9 Dec 2024
Cable did not work ice machine did not work none of them worked
Comment from Hotel Management
16 Dec 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Robert, Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo – Hamburg/ I-90. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the defective cable and the ice machine which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler from Cheektowaga
Posted 9 Dec 2024
Price
Comment from Hotel Management
16 Dec 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Buffalo – Hamburg/ I-90 and I were saddened to see your 2/5 score following your stay. In the future, please consider making additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Jennifer. The staff at the Red Roof Inn Buffalo – Hamburg/ I-90 and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Dec 2024
The room was nice, no fridge, no microwave, the mini split was off, it was 28° outside, huge icicles hanging from the roof, which is a design flaw perhaps not the owners fault, I'veice all over the roadparking lot and deep snow, exterior building is in fair condition and the door didn't seal so there is a draft, but
by A verified traveler
Posted 7 Dec 2024
Would be nice if the heater worked, staff was nice, room was clean enough with a decent bed
Comment from Hotel Management
13 Dec 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Frances, Thank you for taking the time to tell us about your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. I'm thrilled to read that you were pleased with the customer service, the cleanliness and the comfort of the bed, prompting your 3/5 score. However, as it relates to the heater not working. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Dec 2024
Price was too expensive for the quality of the hotel.
Comment from Hotel Management
9 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Blake,I appreciate you sharing your feedback following your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. I was saddened to read that your stay fell short of your expectations due to the price and quality not being as expected. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Dec 2024
The management of the property don't take care of it no pillows no towels broken shower head screwed in dresser drawer gaps around entrance heater works when it wants to. And thay charge Top dollar.
Comment from Hotel Management
7 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you James, for taking the time to write a review of your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. Please accept our most sincere apologies for the concerns such as the shower head and the drawers. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler from Mississauga
Posted 3 Dec 2024
we only stayed here because other hotels we sold out, its not clean, bed sheets had stains,, there was a bug on me in bed in teh middle of the night, cracked walls, old TV and furniture, very very out dated and not worth the price, it was over charged due to the Bills football game, not a nice hotel, it should be removed from Expedia list.
Comment from Hotel Management
7 Dec 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Michael, for taking the time to write a review of your stay at the Red Roof Inn Buffalo – Hamburg/ I-90. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Dec 2024
The room smelt like cat pee
Front desk was no where to be found
Charged 20 to check in early and room was terrible
Comment from Hotel Management
6 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BUFFALO - HAMBURG- I-90. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home, so it was disappointing to see that your stay became less than ideal. You mentioned this was due to smell in the room and its poor condition. We value your business and would like to assure you that this is not a reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
