Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
At the end of a very long day of traveling, rhere was a mix up in our room type. Apparently Expedia booked us a king suite but we needed a room with two double beds and a sleeper sofa (which is what we had booked online). The staff was very accommodating and gave us a discount on the room and a cot. The situation was not ideal was the staff was friendly, the room was clean, and the breakfast in the morning was very good.
Comment from Hotel Management
18 Jan 2025 by Front Office Manager, Natasha, Hotel Management
Kelly, Thank you for your recent stay here at Home2 Suites by Hilton. We are truly sorry about the mix-up regarding your room type. We are thrilled to hear that the staff was accommodating and that you enjoyed our breakfast. We hope you will give us another chance in the future to make this right!
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Front Office Manager, Natasha, Hotel Management
Crystal, Thank you for your stay with us here at the Home2 Suites by Hilton. We are glad you enjoyed your stay and we hope to see you again soon!
by A verified traveler
Posted 3 Jan 2025
Well run, clean, close to shopping and food.
Comment from Hotel Management
5 Jan 2025 by Natasha, Hotel Management
Peter, Thank you for your positive feedback! We're glad to hear that you found the property well-run, clean, and conveniently located near shopping and food. We strive to provide a comfortable and convenient experience for all our guests, and it's great to know we met your expectations. We look forward to welcoming you again!
by A verified traveler
Posted 3 Jan 2025
Stayed with family for 3 days. Good breakfast, friendly staff. Some common areas, such as stairways and hallways, could use cleaned and vacuuming.
Comment from Hotel Management
5 Jan 2025 by Front Office Manager, Natasha, Hotel Management
Chad, Thank you for sharing your feedback! We're so glad you enjoyed the breakfast and found our staff to be friendly. We truly appreciate your suggestions regarding the cleanliness of the common areas. We'll be sure to address this with our team to ensure these spaces are maintained to the highest standard. We hope to have the opportunity to welcome you and your family again soon!
by A verified traveler
Posted 3 Jan 2025
Stay was great!
Comment from Hotel Management
3 Jan 2025 by Front Office Manager, Natasha, Hotel Management
Mariana,Thank you so much for sharing your feedback with us! We are thrilled to hear that your stay was great. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We would love to welcome you back for another memorable experience. If there’s anything further we can do to make your next stay even more enjoyable, please don’t hesitate to let us know!Safe travels, and we look forward to hosting you again soon!
by A verified traveler
Posted 1 Jan 2025
clean place, nice staff. good for a couple of days.
Comment from Hotel Management
3 Jan 2025 by Front Office Manager, Natasha, Hotel Management
Nariman, We greatly appreciate your valuable feedback and are pleased to hear that you had a positive experience with us.Your comments help us maintain and improve the quality of our services, and we are committed to continually enhancing the guest experience. Should you have any further suggestions or specific areas you'd like to share, please don't hesitate to reach out. We always welcome ways to improve.We truly appreciate your patronage and look forward to welcoming you again on your next visit to Home2 Suites. If there is anything we can do to make your stay even more enjoyable, please let us know.
by A verified traveler
Posted 1 Jan 2025
Good for the price
by A verified traveler
Posted 30 Dec 2024
The dogs barking in the night was a real pain. No animals should be allowed. I wish this was clear before we booked. I will not book a hotel with animals allowed again.
by A verified traveler
Posted 30 Dec 2024
Had issues with our toilet thr out the night and next morning. Staff was good about coming to help.
Breakfast not very impressive
Check in starts at 3pm, we arrived at 515pm and could not get in our room
Comment from Hotel Management
3 Jan 2025 by Front Office Manager, Natasha, Hotel Management
Ellen, Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience you experienced during your recent stay with us.We understand how frustrating it can be when your room is not ready at check-in, and we truly regret that we were unable to meet your expectations on this occasion. Please be assured that we are reviewing our check-in procedures to ensure this does not happen again in the future.Additionally, we are sorry to hear that breakfast did not meet your expectations. We strive to provide a delightful dining experience for all our guests, and we appreciate your input as we work to improve the variety and quality of our offerings.Your feedback is crucial to us, and we are committed to making the necessary improvements to enhance our service. We truly value your patronage and hope you will allow us another opportunity to provide you with a much better experience on your next visit.
by A verified traveler
Posted 29 Dec 2024
Room service is not up to the mark
