Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 6 Dec 2024
Room keys were an issue the entire stay. Were not working properly or opening the doors a needed.
by A verified traveler
Posted 5 Dec 2024
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Room was not very clean, bed sheets had an odor.
by A verified traveler
Posted 27 Nov 2024
Only issue was there was no information about how they don’t accept chime
by A verified traveler
Posted 25 Nov 2024
Only gave 4 stars for service because I was waiting at the front desk for about 5 mins before someone came to help me check in. It wasnt at a weird time either, like 7pm on a Friday.
Comment from Hotel Management
27 Nov 2024 by Front Desk, Hotel Management
Hi Ryan,Thank you for taking the time to let us know about your recent stay with the Holiday Inn Express Downtown Buffalo. I do apologize for the wait at check in. We hope we can have you stay with us again.
by A verified traveler
Posted 19 Nov 2024
Rooms were dirty. Sheets were stained. Shower was disgusting
Comment from Hotel Management
27 Nov 2024 by Front Desk, Hotel Management
Hi Amanda,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 19 Nov 2024
The hotel is clean - but the property is unfriendly. Garage parking is 3 blocks away, check in was slow as only one person was checking in guests on the day of a Buffalo foot ball game, and no bathroom in lobby unless they "key" you in. Breakfast was good. The rooms are clean but there is a lot of street noise and the bathroom moisturizer is watered down.
Comment from Hotel Management
27 Nov 2024 by Front Desk, Hotel Management
Hi Jill,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 18 Nov 2024
Great service at check in and check out
Fantastic breakfast
Used the exercise fine bike
Highly recommended
Comment from Hotel Management
27 Nov 2024 by Front Desk, Hotel Management
Hi Joseph,Thank you for taking the time to leave us such positive feedback about your recent stay. We can't wait to have you visit again.
