Ratings based on 1,517 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Scarborough
Posted 9 Dec 2024
Second time staying here. The beds are atrocious, and the pillows are ridiculously tall. My neck and back are both messed up after one night, will never stay here again.
Comment from Hotel Management
10 Dec 2024 by Nick H, Hotel Management
Dear Santino, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced with the beds and pillows during your stay. Ensuring a comfortable night’s rest is one of our top priorities, and we regret that we fell short of your expectations. Sincerely, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 9 Dec 2024
The Garden Place is such a beautiful hotel! You can just tell that everyone that works there takes pride in the appearance of the hotel.
Comment from Hotel Management
10 Dec 2024 by Nick H, Hotel Management
Dear Kelly, Thank you for your glowing review! We’re thrilled to hear you found our hotel beautiful and that our team’s dedication to maintaining its charm and appearance stood out to you. It’s always a pleasure to know our efforts leave a lasting impression on our guests. We look forward to welcoming you back to Salvatore’s Garden Place Hotel for another delightful stay! Warm regards, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 7 Dec 2024
The establishment was beautiful, clean and friendly staff. But regarding advertising a Restaurants, Bars, Lounge & Dining options was false. I was anticipating enjoying a steak dinner with a cocktail and relaxing for the evening. Instead found room service offered for a few hours with limited selections and would be delivered from the hotel next door. No vending machines. And gift shop.....I have more items in my pantry. The shower stall had no grab bar(s) and no soap/shampoo dish. The shower floor was slippery. If I am every in the area again I will not stay at the Garden Place Hotel. M. IRENE BOYLES
Comment from Hotel Management
8 Dec 2024 by Nick H, Hotel Management
Dear Irene, Thank you for sharing your detailed feedback. We're glad you found the property beautiful and appreciated our cleanliness and friendly staff. However, we sincerely apologize for the disappointment regarding our dining options and facilities. Your concerns about the shower design and lack of vending options have been noted and will be addressed as we work on improving our services and amenities. We deeply regret that your experience did not meet your expectations, and we hope you might reconsider visiting us in the future for a better stay. Best regards, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 7 Dec 2024
Clean, reasonable nice hotel for a quick stay.
Comment from Hotel Management
8 Dec 2024 by Nick H, Hotel Management
Dear Colin, Thank you for your kind review! We're delighted to hear you found our hotel clean and reasonable for your quick stay. Providing a pleasant experience is our goal, and we hope to welcome you back whenever you're in the area. Best regards, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 6 Dec 2024
needs updates , need microwave in the room,fix de ac
more cleaning
Comment from Hotel Management
8 Dec 2024 by Nick H, Hotel Management
Dear Trina, Thank you for taking the time to share your feedback. We appreciate your kind rating and your comments on areas for improvement. We’re actively working on updates to our property, and your suggestions regarding microwaves, AC functionality, and enhanced cleaning will be shared with our team to address promptly. We hope to have the opportunity to welcome you back for an improved experience in the future! Best regards, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Nick H, Hotel Management
Dear Antar, Thank you for your 5-star rating! We’re delighted you had a great experience with us. Your positive feedback means a lot to our team. We hope to welcome you back to Salvatore’s Garden Place Hotel for another wonderful stay! Warm regards, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Nick H, Hotel Management
Dear Jermaine, Thank you for taking the time to leave a review. Your feedback is important, and we hope you’ll consider sharing more details. We appreciate your visit and hope we can provide a better experience in the future. Sincerely, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 3 Dec 2024
Very interesting place. Very old everything, but it can be charming most of the time. Did find an ant and a smaller bug on our ground floor room, which was a bit concerning. Not bedbugs. Also had a very noisy AC unit that was very dusty. VERY loud pipes, to the point where it kept me up one night. Bed was very saggy in the middle to the point where you fell in. Was a nice location and staff was nice enough. Not sure I would return.
Comment from Hotel Management
3 Dec 2024 by Nick H, Hotel Management
Dear Andrew, Thank you for sharing your detailed feedback. While we’re glad to hear you appreciated our unique charm, location, and friendly staff, we regret that certain aspects of your stay fell short of expectations. Your comments regarding the cleanliness, noisy AC unit, loud pipes, and bed comfort are concerning, and we’ll be addressing these issues with our maintenance and housekeeping teams immediately. Your insights are invaluable as we work toward improving our property to ensure a more comfortable experience for all our guests. We hope you’ll reconsider and give us another opportunity in the future. Best regards, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 2 Dec 2024
The hotel value or quality is poor,they stated a year ago they was remodeling. Wifi never keeps you connected microwave,coffee maker very dirty..dirty shower curtain and very nast carpet..sheets appear to be dirty so i purchased my own from Walmart..Toilet didn't flush half the time had to go to the fitness gyms restroom
Comment from Hotel Management
3 Dec 2024 by Nick H, Hotel Management
Dear Darren, Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. The issues you mentioned regarding cleanliness, room maintenance, and Wi-Fi connectivity are unacceptable, and we are actively addressing these concerns to improve the guest experience. Your feedback is invaluable as we continue working on our remodeling efforts and enhancing our services. We deeply regret the inconvenience caused and hope you might consider giving us another opportunity to provide the quality stay you deserve. Sincerely, Salvatore’s Garden Place Hotel Management
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Nick H, Hotel Management
Dear Kaya, Thank you for your 5-star rating! We’re thrilled to hear you enjoyed your stay and truly appreciate your support. We look forward to welcoming you back for another wonderful visit! Warm regards, Salvatore’s Garden Place Hotel Management
