Ratings based on 588 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Nice property which is close to University of Buffalo.
Comment from Hotel Management
7 Nov 2024 by CS, Hotel Management
Good Morning, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.I am pleased to hear our Amherst location exceeded your expectations, upholding the Fairfield guarantee!We look forward to hosting you again soon!
by A verified traveler
Posted 28 Oct 2024
Great
Comment from Hotel Management
28 Oct 2024 by CS, Hotel Management
Good Afternoon,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.I am pleased to hear we exceeded your expectations, upholding the Fairfield guarantee!We look forward to hosting you again soon!
by A verified traveler
Posted 27 Oct 2024
Great location, great staff, good workout facilities…my only issue was there was a problem with the cable tv where the channels didn’t not align with the actual stations…made it difficult to check out the local news…I hope its fixed by th weekend
Comment from Hotel Management
27 Oct 2024 by CS, Hotel Management
Good Evening, Thank you for taking the time to let us know about your experience while staying with us.My sincerest apologies for any inconvenience this may have brought on throughout your stay with us. Your feedback is to be shared with our maintenance team, ensuring we address promptly if need be. I am pleased to hear all else with your stay exceeded expectations!We look forward to hosting you again soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
25 Oct 2024 by CS, Hotel Management
Good Evening,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.I am pleased to hear we exceeded your expectations, upholding the Fairfield guarantee!We look forward to hosting you again soon!
by A verified traveler
Posted 12 Oct 2024
I have stayed at this hotel before, and the conditions weren't such as these. Because I secured the reservation through a third party vendor, they charge you a $20 incidental fee. I've had these waived before, but not this time. The hotel rep said he wouldn't charge my card just have it on file, but charged it anyway. The breakfast sucked, eggs were salty, bacon was like chewing on shoelaces, and the bagels were at least a day old and stale - I mean c'mon, is it a tragedy have a decent breakfast.
Comment from Hotel Management
26 Oct 2024 by CS, Hotel Management
Good Evening,Thank you for taking the time to let us know about your experience while staying with us.My sincerest apologies for any inconvenience this may have brought on throughout your stay with us. I have shared as well as reviewed your feedback with our management team, ensuring we continue to maintain our high service standards.Please contact the property directly should you return to the area.
by A verified traveler
Posted 23 Sep 2024
Nice hotel in Amherst close to the highway
Comment from Hotel Management
25 Oct 2024 by CS, Hotel Management
Good Evening,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.I am pleased to hear our Amherst location exceeded your expectations!We look forward to hosting you again soon!
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
18 Sep 2024 by zineb, Hotel Management
Hi Tommy, Thank you for the rating, we hope to see again to make things right.
by A verified traveler
Posted 5 Sep 2024
The mattress are uncomfortable. Nice shower!
Comment from Hotel Management
18 Sep 2024 by zineb, Hotel Management
Hi Matthew, We hope to see you again soon to provide an excellent comfortable stay.
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
18 Sep 2024 by Zineb, Hotel Management
Hi Victor, we would love to know a little more about your stay with to WOW you for next time.
by A verified traveler
Posted 20 Aug 2024
My daughter goes to UB so this hotel is so convenient and minutes away from the campus. Clean, customer service is great, rooms are great, just a great environment
Comment from Hotel Management
18 Sep 2024 by zineb, Hotel Management
Hi Jason, We are happy to know you had a great stay, and hope to see you again soon.
