Ratings based on 241 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
We absolutely loved this place. Great location!! View of the city is impressive. Close to nearby attractions, restaurants and shopping areas. We will be back in our next trip to Argentina.
by A verified traveler from East Elmhurst
Posted 20 Dec 2024
La atencion por parte de los empleados fue muy satifactoria pero el mantenimiento del departmento en si no reflejo la imponente fachada y ubicacion del edificio. Poca limpieza en su interior previa y durante mi estadia. Tostadora no funcionaba el refrigerador tenia un ruido constante molesto y su interno estaba limpio una sola cubetera de agua y la los cables electricos conectados a la hornalla electrica sin ptoteccion y peligroso no obstante lo recomendaria.
by A verified traveler
Posted 25 Nov 2024
It's a building and we can see far in the city, beautiful view!
Comment from Hotel Management
5 Dec 2024 by TR Downtown, Hotel Management
Thank you for sharing your experience at Top Rentals Downtown. We are delighted to hear that you enjoyed the beautiful view of the city from our building. We strive to provide our guests with memorable stays and it seems like you had a great time admiring the scenery. We hope to welcome you back for another wonderful stay in the future!
by A verified traveler from w.p.b.
Posted 17 Nov 2024
The apartment is nice but of very low quality, the curtains are not Block out which is very bad at dawn, when you want to lower them they always fall off, so every day I had. To come and fix them.
The cleaning of the apartment is every 5 days as well as the change of towels, which are of very poor quality, the employees do not even know the price to change them, one told me $ 5.00 for each and others $ 5.00 for the complete set.
I advise you that when you arrive take photos of the conditions of the apartment and send them by WhatsApp because then I know, you want to charge as they did with us, for example they fill the toiletries and the hand soap was already broken on our arrival and they wanted to charge me, I had brought my own products so I did not use them, they were also very bad, first time in our stay we see this, everywhere where we have stayed are for the exclusive use of the tourist even in Cuba.
The shower door didn't close well then all the water came out, they came to fix it but it was still the same.
As for the sheets, the one that covers the mattress is not adjustable, so you practically wake up sleeping on the mattress.
First time we have such a bad experience in our stay, that every year is a different destination.
Of course I don't recommend it.
Comment from Hotel Management
5 Dec 2024 by TR Downtown, Hotel Management
Dear Maria Loreta, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay at Top Rentals Downtown. Your comments are extremely valuable to us as we strive to improve our services. Rest assured that we will address the issues you mentioned, such as the quality of the curtains, towels, and maintenance of the apartment. We will work diligently to ensure a better experience for our guests in the future. We appreciate your recommendation and hope to have the opportunity to welcome you back for a much-improved stay. Thank you for choosing Top Rentals Downtown.
by A verified traveler from Santo Domimgo
Posted 15 Nov 2024
Great location, near to subte, groceries and more. Nice and clean, people at reception was very attentive.
Comment from Hotel Management
5 Dec 2024 by TR Downtown, Hotel Management
Dear Adelmo, thank you for sharing your experience with us. We are thrilled to hear that you enjoyed our great location, close to the subway, groceries, and more. Our team at the reception strives to provide attentive service to all our guests. We are glad to know that you found the hotel nice and clean during your stay. We hope to welcome you back soon for another wonderful experience at Top Rentals Downtown.
by A verified traveler from Canyon Country
Posted 10 Nov 2024
Can’t communicate easily with the recipient
Comment from Hotel Management
5 Dec 2024 by TR Downtown, Hotel Management
Dear Ed, thank you for sharing your experience with us. We understand that clear communication is essential for a pleasant stay, and we apologize for any difficulties you encountered. Our team is continually working to improve our communication methods to ensure all guests feel supported and informed. Your feedback is invaluable in helping us enhance our services. If you have any specific suggestions or require assistance in the future, please don't hesitate to reach out directly. We hope to welcome you back for a more seamless experience. Warm regards, Top Rentals Downtown Team.
by A verified traveler
Posted 9 Oct 2024
Good value for the money, close to everything
Comment from Hotel Management
14 Oct 2024 by TR Downtown, Hotel Management
Thanks for your comment! We are glad to know that you found a good value for money and that you enjoyed our location close to everything. We hope to welcome you again soon. Greetings!
by A verified traveler
Posted 5 Oct 2024
Clean building close to everything
Comment from Hotel Management
8 Oct 2024 by TR Downtown, Hotel Management
Dear Sami, thank you for your positive feedback! We're delighted to hear that you appreciated the cleanliness of our building and our convenient location. We aim to provide a comfortable stay for all our guests, and it's rewarding to know we met your expectations. We hope to welcome you back to Top Rentals Downtown soon for another enjoyable visit!
by A verified traveler
Posted 24 Sep 2024
Unfortunately it was not disclosed that the pool is unavailable in shoulder seasons as well as winter. I chose the hotel for the Jacuzzi which was unavailable. The sauna is available but security have to turn it on and you come back after 15 minutes. The website says they have massage service available. nope.
I did like that it was quiet on the upper floors. It was difficult to find when I got there near 11pm but people pointed me in the right direction. The reception is on the first floor after going through security at the entry and up an elevator.
The staff were very helpful.
I will absolutely stay here next time I am in Argentina. It was easy to catch an uber to where ever I was going.
It definitely had a home away from home vibe for me.
Comment from Hotel Management
1 Oct 2024 by TR Downtown, Hotel Management
Anita, lamentamos que hayas encontrado inconvenientes con respecto a la pileta, jacuzzi y masajes. Los masajes no están incluidos en la estadía y eso requiere reserva previa, ya que es un edificio de uso compartido y no tiene un sector donde uno pueda al momento solicitarlo. Nos complace saber que el personal de recepción fue de mucha ayuda para tu estadía y fue realmente haberte un placer haberte tenido con nosotros. Esperamos verte nuevamente por aquí. Saludos!
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
1 Oct 2024 by TR Downtown, Hotel Management
Sergio, muchas gracias por la calificación otorgada. fue un placer haberte tenido con nosotros. Esperamos verte nuevamente por aquí! Saludos!
