Ratings based on 564 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Emilio Battiti, Jefe de Recepcion y Reservas, Hotel Management
Prezado hóspede,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,Emilio BattitiFront desk ManagerSite Novotel Buenos Aires & Ibis Obelisco
by A verified traveler
Posted 27 May 2024
Everything was great with only one exception. The shower facilities… the faucet can’t get the warm water unless you get a 2 seconds of very cold water …. Not a good system
Comment from Hotel Management
26 Jun 2024 by Emilio Battiti, Jefe de Recepcion y Reservas, Hotel Management
Dear Luisa,Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Emilio BattitiFront desk ManagerSite Novotel Buenos Aires & Ibis Obelisco
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
24 May 2024 by Emilio Battiti, Jefe de Recepcion y Reservas, Hotel Management
Estimada Laura,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Buenos Aires. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Emilio BattitiJefe de Recepcion y ReservasSite Novotel Buenos Aires & Ibis Obelisco
by A verified traveler
Posted 25 Apr 2024
Only good thing about it was location. Hotel need renovation.
No iron board in room and when asked for it they directed different level to go and do it yourself. Coach in room was so old and dirty .
Never saw smile from any of staffs. Room key reader was faulty and atleast once a day they needed to reprogram it.
They charged fir 4 star hotel but service was max 3 star.
Comment from Hotel Management
3 May 2024 by Emilio Battiti, Jefe de Recepcion y Reservas, Hotel Management
Dear,Thank you for taking the time to tell us about your experience at the Novotel Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Emilio BattitiFront desk ManagerSite Novotel Buenos Aires & Ibis Obelisco
by A verified traveler
Posted 8 Mar 2024
Novotel sign is not at eye level.
Comment from Hotel Management
30 Mar 2024 by Emilio Battiti, Jefe de Recepcion y Reservas, Hotel Management
Estimada Helen,,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Obelisco.En Accor, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros y nos ayuda a mejorar dia a dia.Apreciamos sinceramente que haya compartido con nosotros su experiencia y confiamos en que podamos recibrlo/a nuevamente.Reciba un cordial saludo.Emilio BattitiJefe de Recepcion y ReservasSite Novotel Buenos Aires & Ibis Obelisco
by A verified traveler
Posted 19 Feb 2024
Location was perfect. Close to lots of restaurants, and historic sights.
Comment from Hotel Management
30 Mar 2024 by Emilio Battiti, Jefe de Recepcion y Reservas, Hotel Management
Estimado/a,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Obelisco.En Accor, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros y nos ayuda a mejorar dia a dia.Apreciamos sinceramente que haya compartido con nosotros su experiencia y confiamos en que podamos recibrlo/a nuevamente.Reciba un cordial saludo.Emilio BattitiJefe de Recepcion y ReservasSite Novotel Buenos Aires & Ibis Obelisco
by A verified traveler
Posted 22 Jan 2024 on Orbitz
t almost like Times Square in New York. We loved it and would definitely stay there when we come back.
by A verified traveler
Posted 11 Jan 2024 on Hotels
Thé staff is amazing and super nice and understanding. They all try to help you with what you may need. The facilities are pretty and the hotel modern. I would totally stay there again !
by A verified traveler from Weston
Posted 4 Jan 2024
by A verified traveler from Kingston
Posted 19 Dec 2023
Modern appearance and clean look.
