Ratings based on 400 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The Faena Hotel offers a unique design and is nestled in a very nice neighborhood with dining and shopping options within walking distance.
Comment from Hotel Management
28 Nov 2024 by Delfina Grasso, Hotel Management
Dear Carina, thank you for your kind words about the unique design of Faena Hotel and our charming neighborhood. We aim to provide our guests with an unforgettable experience, and it's great to hear you enjoyed the nearby dining and shopping options. We hope to welcome you back soon to explore even more of what our vibrant area has to offer. Safe travels!
by A verified traveler
Posted 20 Nov 2024
Beautiful hotel but hotel didn’t have rollaway bed ready even though we checked in at 2am. Breakfast was disappointing
Comment from Hotel Management
20 Nov 2024 by Delfina Grasso, Hotel Management
Dear Satbir,We sincerely apologize that your experience at Hotel Faena fell short of your expectations. We value your feedback and are taking steps to address the issues mentioned. We hope to have the opportunity to rectify the situation and provide you with an improved experience in the future.Best regards,
by A verified traveler
Posted 13 Nov 2024
Very chaming!
Comment from Hotel Management
20 Nov 2024 by Delfina Grasso, Hotel Management
Dear Jose Antonio, thank you for your kind words! We're delighted to hear that you found Faena Hotel Buenos Aires charming. Our team takes great pride in creating a warm and inviting atmosphere for our guests, and it's wonderful to know that we succeeded during your stay. We look forward to welcoming you back for another memorable experience. Safe travels!
by A verified traveler from Miami
Posted 12 Nov 2024
Very dated hotel. Loud, couldn’t sleep. I was in room 122, between the noise of the bar, the street and morning constructions for two nights in a row, I had to check out early and move to another hotel in order to get some sleep.
Comment from Hotel Management
13 Nov 2024 by Delfina Grasso, Hotel Management
Dear Godwn,We sincerely apologize for the negative experience you had during your stay in room 122. It's clear that the noise level was unacceptable and disrupted your sleep. We take guest feedback very seriously and will use your comments to improve our services.We understand that your stay was significantly impacted by the noise. We hope that your subsequent stay at the other hotel was more peaceful.Thank you for bringing this issue to our attention. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,
by A verified traveler
Posted 25 Oct 2024
Whilst the property is aesthetically pleasing it is otherwise lacking the details and service of a 5* hotel. Rollaway bed not ready when we checked in, we had to carry our heavy bags upstairs ourselves in our duplex room, TV not working, loud construction noises all morning and worst omelette and cappuccino. Minibar and services extortionately priced compared to the Four Seasons Buenos Aires. We won’t be staying here again.
Comment from Hotel Management
28 Oct 2024 by Experience Managers team, Hotel Management
Dear Satbir, We are truly sorry to hear about the inconveniences you experienced during your stay with us. Your feedback is incredibly valuable to us as we strive to provide exceptional service to all of our guests. We apologize for the issues with the rollaway bed, luggage assistance, TV, noise disturbances, and the quality of the omelette and cappuccino. Rest assured we will address these issues with our team to ensure they are not repeated in the future. We appreciate your feedback and regret that your stay did not meet your expectations. We hope you will consider giving us another chance in the future to showcase the true level of service we are capable of providing. Thank you for sharing your experience with us.
by A verified traveler
Posted 18 Oct 2024
Excellent
Comment from Hotel Management
24 Oct 2024 by Experience Manager team, Hotel Management
Thank you, Lionel, for your wonderful feedback! We are thrilled to hear that you had an excellent experience at Faena Hotel Buenos Aires. Our team strives to create unforgettable moments for our guests, and it is rewarding to know that we achieved this during your stay. We look forward to welcoming you back in the future for another exceptional stay!
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
28 Oct 2024 by Experience Managers team, Hotel Management
Estimado Ale, Agradecemos profundamente su reseña tan positiva. Ha sido un verdadero placer haberlo recibido en Faena. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir brindándole experiencias únicas y memorables. ¡Hasta pronto!
by A verified traveler
Posted 16 Aug 2024
Service: fantastic
Food & bev: fantastic
Vibe: super nice
Spa: too small and they charge extra for a lot of stuff that should be included (for example a simple bath)
Comment from Hotel Management
18 Aug 2024 by Delfina Grasso, Hotel Management
Dear Juan, thank you for your wonderful feedback regarding our service, food, and overall vibe. We're thrilled to hear you enjoyed your stay! We appreciate your thoughts on our spa facilities and the additional charges. Your comments are invaluable, and we will certainly review our offerings to enhance the experience for our guests. We hope to welcome you back soon for another fantastic stay!
by A verified traveler from Barra De Tijuca
Posted 30 Jul 2024
Comment from Hotel Management
25 Aug 2024 by Delfina Grasso, Hotel Management
Estimado Jorge,Nos alegra mucho saber que su experiencia con nosotros fue positiva y que disfrutó de su estadía. Nuestro objetivo es siempre brindar un servicio excepcional y asegurarnos de que nuestros huéspedes se sientan como en casa. Esperamos poder darle la bienvenida nuevamente en el futuro. ¡Muchas gracias por elegir el Hotel Faena Buenos Aires!Atentamente,
by A verified traveler
Hay muchas opciones mejores
Posted 9 Jun 2024 on HotelsÚltima vez en el hotel faena, un desastre la atención en los restaurantes en especial en el Mercado, tratan a los comensales extremadamente descortés, una experiencia para el olvido.
Comment from Hotel Management
10 Jun 2024 by Delfina Grasso, Hotel Management
Hola Juan, lamento escuchar que tu experiencia en el Faena Hotel Buenos Aires no haya sido la mejor en esta ocasión. Apreciamos tus comentarios y los tenemos en cuenta para mejorar nuestros servicios en el futuro. ¡Esperamos que en tu próxima visita puedas disfrutar de una estancia más placentera! ¡Gracias por compartir tu opinión!
