Ratings based on 979 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
The trash for the street is collected right next to the hotel and not all the trash is in the containers.
by A verified traveler
Posted 14 Dec 2024
The only stars go to the front-desk, restaurant/bar and house-keeping team who are true hoteliers and do their best to make guests comfortable with few if any tools.
This is a poorly micro-managed hotel chain from the very top to the point that the first night we arrived the electricity was gone, we asked to move hotels, without light we couldn't shower or plug my medical machine to sleep with.. we were denied refund or anything on the basis of "it is beyond our control". I agreed with the front agent but said it is also not the fault of the guest who paid in full for a room with electricity... didn't mean anything, no water in the room and not a functioning fridge due to electric failure in the whole building, so I asked for a bottle of water, got told they sell it at $3.2 for a 300ml one. That's when I understood, no matter what the hotel staff does to help guests, the upper management of this chain is just a horrid money grabber with absolutely no understanding of hospitality.
Will never stay at another hotel in this brand, they are an obscure unknown brand and as far as they treat guests like this in dilapidated properties where they should rather be far more proactive in order to retain biz, they will remain a dungeon struggling to make budget, they just don't deserve better, the staff here needs to look elsewhere for a true career in hotels.
I worked in hotel management for 15 years myself and never saw such irresponsible attitude even from 1 star beach motels.
Comment from Hotel Management
16 Dec 2024 by Luciano Damiani, Hotel Management
Dear Mr. Riestra,First of all, we want to tell you that your opinion is very important and we are very saddened by the events that occurred during your stay.We ask you in the most attentive way that you understand that the power outage was due to a situation beyond our control. Which meant that we could not provide you with the service that you deserved to enjoy.Without excuses or exceptions, we ask for a sincere apology from all the Hotel Claridge staff, with the hope of being able to reverse what happened.As a sign of our commitment to your satisfaction, we would like to offer you an upgrade and service for lunch or dinner in our restaurant.We hope that you like this proposal and that you witness our action and not our words.Thank you very much for your time and we hope to see you again soon at our hotel.
by A verified traveler
Posted 3 Dec 2024
Good for a night stay
by A verified traveler
Posted 26 Nov 2024
Excellent location, staff, cleanliness, bar and more at a more than fair price
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Nice old hotel at a wonderful price. Friendly staff and close to the areas of interest for me. Comfortable room!
by A verified traveler
Posted 22 Oct 2024
Service was very good and employees very courteous and willing to please. Keep up the good job!👍
by A verified traveler
Posted 20 Sep 2024
Generally speaking good
by A verified traveler
Posted 1 Sep 2024 on Hotels
by A verified traveler from Bridgeport
Posted 25 Aug 2024
