Ratings based on 925 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
The staff were lovely and it’s a convenient location. However, the sheets, towels and carpet are all extremely stained making it feel very dirty.
by A verified traveler
Posted 26 Jun 2024 on Hotels
by A verified traveler
Posted 17 Jun 2024
The staff were pleasant and helpful, and the location was good. However, our room was run-down. The shower head fell off, and the towels had a stains on them. They replaced the towels for us when we requested that, but overall, the hotel experience did not match up with the images and descriptions provided.
by A verified traveler
Posted 9 May 2024
Well we stay for 9 days. And to be honest at first I was impressed. But two ir three days went bye. They only give us one toilet paper. And towels there was one o or two. That we went to the front desk to ask them and told us that they did not have any at the time. We had to wait one day to get clean towels. But the cleaning lady everyday she went and clean our room.
by A verified traveler
Posted 23 Mar 2024
My friend and I stayed here for 5 nights from March 8th - March 13th, and what we really liked was the service and staff there. Everyone was super friendly to us and always ready to help. We had some issues with our luggage (unrelated to them) and they offered to let us use their phones to try and contact who we needed. What we did not like, was the hotel itself. The lift had this awful motion that made us feel sick every time it stopped; the aircon in our room was broken for the entire duration of our stay (which is not fun when you're in a hot south-american country); the wifi also stopped working halfway through our stay so we had no internet for the last 3 days which we really needed to be able to plan the next leg of our trip; and the general cleanliness of the room was quite disappointing-we had dead flies on the bathroom ceiling. Finally, the biggest issue was simply that our room (and the hotel quite frankly) does not look anything like the photos advertised on Expedia. The photos on Expedia are very heavily edited and carefully selected so as to not show you anything that might be wrong with the room. Other than that, the people were lovely and the breakfast was good.
by A verified traveler
Posted 31 Oct 2023
by A verified traveler
Posted 18 Aug 2023
Was a central location to alot of things to do and the staff was amazing
by A verified traveler
Desastroso
Posted 30 May 2023 on HotelsUna experiencia muy mala, la reserva fue hecha para 3 familias y una de las habitaciones estaba sobrevendida, luego de insistir nos dieron la habitación.
La habitación tenía muchísimo olor a humedad, el inodoro cargaba en 40min y el bidet perdía.
Solicitamos cochera, no había cochera disponible.
El hotel no tiene teléfono para contactarse, sólo por correo.
Mala comunicación entre los empleados de los turnos mañana y noche, nos decían cosas distintas, nunca el gerente de contactó con nosotros pese a haberse solicitado.
Un montón de situaciones que hicieron que la estadía no haya sido como esperábamos.
by A verified traveler
Posted 28 May 2023
Great location.
by A verified traveler
Posted 7 Jan 2023
Location and staff.
Comment from Hotel Management
25 Jan 2023 by Hotel Centuria, Hotel Management
Muchas gracias por sus comentarios.
