Ratings based on 382 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by BYBLOS PALERMO SOHO, Hotel Management
muchas gracias
by A verified traveler
Posted 6 Nov 2024
Location is good, but too loud street noicy. Cornerbuilding with constantly busses stopping and gearing up.
slightly outdated furniture and very poor and old kitchen equipment.
Good internet and safety. Good water pressure and good AC.
Configuration of the rooms vary a lot with the pictures
Comment from Hotel Management
8 Nov 2024 by BYBLOS PALERMO SOHO, Hotel Management
gracias por elegirnos
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by BYBLOS PALERMO SOHO, Hotel Management
muchas gracias
by A verified traveler
Posted 1 Nov 2024
Toda la experiencia fue fácil y sin estrés. El personal fue muy servicial y amable. Mi apartamento estaba limpio y tranquilo. ¡Gracias Valeria por todo!
Comment from Hotel Management
2 Nov 2024 by BYBLOS PALERMO SOHO, Hotel Management
muchisimas gracias
by A verified traveler
Posted 20 Oct 2024
Thankfully we were granted early check in without charge, however had to change room because size and configuration of the apartment were different.
1 1/2 bedroom not full 2 bedrooms and ill configured bathroom. Staff answered and reacted fast and helps us change room and extra towles.
only problem with the building it is located on a corner right by traffic light and loud buslane during the week.
Comment from Hotel Management
22 Oct 2024 by BYBLOS PALERMO SOHO, Hotel Management
gracias
by A verified traveler from Scarborough
Posted 17 Oct 2024
The apartment itself is great. Cleaning people are rude. They threatened to call the police because we weren’t ready for 11am checkout when we clearly had Expedia VIP Gold status and qualified for extended checkout. They also don’t replace towel frequently and forget about you when you ask. There was blood on the sheets and we had problems getting them changed. Other than that, loved the place.
Comment from Hotel Management
18 Oct 2024 by BYBLOS PALERMO SOHO, Hotel Management
thank you for choosing us
by A verified traveler
Posted 25 Sep 2024
I was unaware of this property not been a hotel. No lobby or reception. No gym or snacks water or food available. We were told at arrival elevator was broken an unit was at10th floor. I have recent foot surgery so I was unable to go up on stairsI contact Expedia and they told me property hung up phone since no English was spoken. After been there finding options elevator got fixed. My impression was the lady receiving us was unable or didn’t have access to unlock the elevator since was very late at night. Another person then arrived and elevator started working!! The are very positive aspects of the place like been clean updated and well located.
Comment from Hotel Management
25 Sep 2024 by BYBLOS PALERMO SOHO, Hotel Management
thank you very much for choosing us .byblos palermo soho is modern concept of apartment for temporary rent .we provide service 24/7we delivery apartment in 2nd floor, but you prefer to stay in 10th floor .the elevator was reset by our handyman in 5 minutes .best regards
by A verified traveler
Posted 22 Sep 2024
Las condiciones del lugar son buenas, podrían mejorar el aspecto de los baños y tener adaptadores universales para cargar electrónicos. Además ayudaría mucho tener servicio de taxis
Comment from Hotel Management
23 Sep 2024 by BYBLOS PALERMO SOHO, Hotel Management
Gracias por su visita !!!
by A verified traveler
Posted 5 Aug 2024 on Hotels
good and clean
Comment from Hotel Management
12 Aug 2024 by BYBLOS PALERMO SOHO, Hotel Management
many thanks
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by BYBLOS PALERMO SOHO, Hotel Management
Gracias por compartir su opinión con nosotros, para nosotros también fue caótico tener una huésped como usted que trato de mala manera al personal en turno por no tener estufa aunque se le ofrecía frazadas y la unidad cuenta con aire acondicionado y también los trato mal por que no le funcionaba su cargador, esperamos encuentre un lugar en el mundo acorde a sus expectativas
