Ratings based on 160 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jonesborough
Posted 4 Jan 2025
Love the old building with a great, constant breeze at the hotel. Staff were very very friendly and helpful. Room was neat an efficient - all amenities worked. Breakfast was simple and just right.
by A verified traveler
Posted 25 Dec 2024
Good location
Comment from Hotel Management
26 Dec 2024 by Believe Madero Hotel , Hotel Management
Dear Simon, Thank you for sharing your experience with us, we are glad you enjoyed your stay. We appreciate your comments and we hope to welcome you again!
by A verified traveler
Posted 7 Dec 2024
O pessoal é atencioso e o hotel tem um grande lobby. Como sugestões para melhoria, o controle da temperatura da água do chuveiro poderia ser melhor. O ar condicionado poderia gelar mais (não foi um grande problema porque na maior parte da estadia, o tempo estava frio).
Comment from Hotel Management
11 Dec 2024 by Believe Madero Hotel , Hotel Management
Prezado José , Obrigado por compartilhar sua experiência conosco, estamos felizes que você tenha gostado de sua estadia. Agradecemos seus comentários que nos ajudam a continuar melhorando. Esperamos recebê-lo novamente!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Believe Madero Hotel , Hotel Management
Estimado Alain, Gracias por compartir su experiencia con nosotros, nos alegra que haya disfrutado su estancia. Agradecemos su puntuación y esperamos recibirlo nuevamente!.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Believe Madero Hotel , Hotel Management
Estimado Gustavo, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Su opinión es valiosa para nosotros y nos gustaría entender mejor los aspectos a mejorar por lo que agradeceremos cualquier detalle adicional que pueda proporcionarnos. Agradecemos el valioso tiempo tomado en hacernos llegar su puntuación.
by A verified traveler
Posted 9 Nov 2024
The stuff appears old and the conditions are not as the pictures at Expedia
Comment from Hotel Management
11 Nov 2024 by Believe Madero Hotel , Hotel Management
Dear Fengyi, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays and that is why we appreciate you taking your valuable time to send us these comments so we can improve.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Believe Madero Hotel , Hotel Management
Estimado Silvio, Gracias por compartir su experiencia con nosotros, nos alegra que haya disfrutado su estancia. Agradecemos su puntuación y esperamos recibirlo nuevamente!.
by A verified traveler
Posted 29 Sep 2024
Bathrooms were old and dirty
Comment from Hotel Management
1 Oct 2024 by Believe Madero Hotel , Hotel Management
Dear Daniel, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays and that is why we appreciate that you have dedicated your valuable time to sending us these comments, which we will forward to the hotel management to continue improving.
by A verified traveler
Posted 15 Aug 2024
Dirty bathrooms.
Comment from Hotel Management
16 Aug 2024 by Believe Madero Hotel , Hotel Management
Estimado Cesar, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales y es por ello que agradecemos que haya dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.
by A verified traveler
Posted 8 Jul 2024
Staff in the front desk is extremely unfriendly and rough.
The rooms are not as in the pictures. Extremely small, in need of uggrading. The elevator was working intermittently.
I heard many time people screaming trapped in the elevator asking for help.
You feel all the time, they are looking for some additional chrges.
I definitely would not stay in this place again.
Comment from Hotel Management
8 Jul 2024 by Believe Madero Hotel , Hotel Management
Dear Ed, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays and that is why we appreciate that you have dedicated your valuable time to sending us these comments, which we will forward to the hotel management to continue improving.
