Ratings based on 60 Verified Reviews
4.4 Room cleanliness
4.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lenoir City
Posted 29 Aug 2024
The room looked very nice, and it was spacious. The kitchen had enough supplies for simple cooking. The bed was soft on one side and hard on the other. The hard side was perfect for me. As with almost everywhere in Buenos Aires, there were some plumbing inconveniences: there was no hot water in the kitchen sink, the drain in the bathroom sink was extremely slow, and the shower floor was not sloped correctly, so I had to buy a squeegee and push the water into the drain after every shower. Also, there was quite a lot traffic noise, and a lot of very loud buses passed by on the street day and night. It was especially loud on Saturday nights with people partying and yelling. I was awakened many times, but the bed was comfortable, so I was able to fall back asleep. All in all, I was satisfied with my stay and I would stay there again.
Comment from Hotel Management
8 Sep 2024 by Sarah, Hotel Management
Dear Galen, thank you for sharing your feedback! We're delighted to hear about your positive experience. You're always welcome to visit us again at your convenience, Kind regards!
by A verified traveler
Posted 2 Jul 2024
Great property. The staff was very nice and polite. Thanks to Santiago. A few blocks from Avenida Corrientes. Great location.
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 10 Apr 2024
I would recommend you guys change the pillows at least 1/month and also check/wash/replace kitchen rags often!
Comment from Hotel Management
15 Apr 2024 by Brian Bertolino. Guest Service Manager, Hotel Management
Dear Gheraldine, we want to extend our heartfelt gratitude for your comment and rating. Your feedback is invaluable to us as it helps us understand every detail of your experience. Your input guides us in our mission to provide exceptional service. Thank you for sharing your thoughts with us!
by A verified traveler
Posted 1 Apr 2024
Walking distance to downtown and safe spot. Staff very friendly and professional
Comment from Hotel Management
15 Apr 2024 by Brian Bertolino. Guest Service Manager, Hotel Management
Dear Angelo, we sincerely appreciate your comment and rating. Your feedback is incredibly important to us, we would like to hear more details about your experience to better understand how we can enhance our services. Thank you for taking the time to share your thoughts with us, we will be sure to share your words with our entire staff
by A verified traveler from Hacienda heights
Posted 9 Oct 2023
Love the location and the ease of communicating with the property manager
Comment from Hotel Management
10 Oct 2023 by Felipe, Hotel Management
Dear Catherine, thank you very much for your review and your kind words. It helps us a lot to improve our services. We are looking forward to receiving you again!
by A verified traveler
Posted 15 Apr 2023 on Hotels
Comment from Hotel Management
17 Apr 2023 by Felipe, Hotel Management
Estimado Eduardo, muchas gracias por su comentario! Estos nos ayudan muchísimo a seguir creciendo y mejorar nuestros productos! Ojalá nos vuelva a elegir!
by A verified traveler
Great place
Posted 5 Apr 2023 on HotelsIt was a perfect place to stay!! The staff were more than accomdating and pleasant. I appreciated everything they did for my stay, communication was easy over whatsapp and would definitely recommend.
Comment from Hotel Management
5 Apr 2023 by Felipe, Hotel Management
Dear Daniel, thank you very much for your kinds words! They really helps us a lot to improve the queality of our products and services, and this one is not the exception! We are really glad you enjoyed your stay at BENS and we are looking forward to receiving you again to have the BENS full experience!
by A verified traveler
Overall good but had some faults
Posted 22 Mar 2023 on HotelsThe apartment was as shown in the picture, spacious with a large shower, double bed (firm mattress) and kitchen with basic utensils provided.
The location was decent. There is a Western Union, metro station, supermarket, laundry and gym all within an 8 minute walk. There are some local restaurants that were good for lunch and breakfast. You are about 30 minutes away from Palermo by taxi.
The kitchen had 2 electric hobs, a microwave, kettle and toaster, 3 glasses, 3 tea cups and some cooking utensils and pots/pans.
I was able to check in early which was appreciated, towels and basic toiletries were provided.
There were however a number of faults with the property. The shower leaked into the bathroom, the rails to hang the hand towel and the shower towel both broke when I put a towel on them. The kettle leaked water (this was replaced upon request within 24 hours), there was some minor dust/cobwebs that had not been cleaned.
Overall the apartment was nice, and the small inconveniences could be overlooked.
Comment from Hotel Management
22 Mar 2023 by Felipe, Hotel Management
Dear Reiss, thank you very much for your comment. It is a real pleasure for us you took some minutes to rates us as these comments help us a lot to improve the quality of our services and to enhance our products. We are really glad you enjoyed your stay! Thank you very much for choosing us!
by A verified traveler
Posted 14 Jan 2023 on Hotels
Comment from Hotel Management
14 Jan 2023 by Felipe, Hotel Management
Muchas gracias por su comentario Theresa! Es un gusto para nosotros que nos haya elegido y que su estadía con nosotros haya sido de lo más óptimo! Cada comentario nos ayuda a crecer y mejorar y por eso apreciamos en gran manera el tiempo que se toma para darnos su opinión.Ojalá nos volvamos a ver para su próxima estadía con BENS y conozco a plenos la experiencia completa!
