Ratings based on 844 Verified Reviews
2.9 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kerkrade Netherlands
Posted 6 Jan 2020
There were no towels "in the contract" so I had to pay 400 pesos per towel. The VAT proved not to be included and I had to pay extra.
The electronic room-key didn't work from the first morning. All the time I had to ask , at the reception , to open my room on the 7 th floor. The elevator repeated times didn't work. The same for the wifi. There was no chair in my room . The sheets were to small for the mattress. Many times I woke up lying directly on the mattress , which is hygienically not comfortable.
Last but not least: The hotel used my creditcard to collect the room price , although , according to the reservation on the Expedia site , it only would be used as a guarantee . But they didn't tell me and made pay again in cash !
by A verified traveler from Montreal
Posted 20 Dec 2019
The worst hotel i ever stayed
The wall had moldy spots
No towels
No TV
Ignorent stuff
These were just some of the things, I had to endure during my stay
An Absolute horror Place
by A verified traveler from Harare
Posted 5 Nov 2019
Breakfast was not up to scratch as there was no protein component. Lifts need upgrading and are noisy
Comment from Hotel Management
5 Dec 2019 by DANY, Hotel Management
GRACIAS
by A verified traveler
Posted 4 Nov 2019
Friendly guys but the bedsheets need to be replaced
Comment from Hotel Management
5 Dec 2019 by DANY, Hotel Management
GRACIAS
by A verified traveler
Posted 3 Apr 2019
by A verified traveler from Arecibo, Puerto Rico
Posted 3 Apr 2019
The staff is very good, but the general condition of the hotel is very bad. I have a problem with my flight and they canceled it. They got half the stay again. The charge is $ 100 dollars or an additional $ 4,200 pesos. badly affected by the humminidad.La key of the shower was broken and never repaired.the breakfast is basically third quality coffee, water sablorizada and hard breads.Also one in the condition of the air has a problem by the noise of a unit the the noise was severe that did not let sleep. What made my patience worse was having to go three times to the lobby to ask for towels. The towels are not left in the room but you have to ask them to the llbby
by A verified traveler
Posted 18 Feb 2019 on Travelocity
The bed sheets has blood stints and no trash bin in the room. We had bed bug bites during our stay with this hotel. We will not come back to this hotel again.
by A verified traveler
Posted 10 Nov 2018
Comment from Hotel Management
19 Dec 2018 by maxi, Hotel Management
gracias
by A verified traveler
The descriptions are a lie.
Posted 19 Oct 2018 on HotelsHotels.com should not have this hotel on their website. I booked 2 doublerooms. They were described as guaranteed booked. We arrived after check in and they were not ready and we were asked if we minded single beds. We had to wait for the rooms to be cleaned. Described as with balcony views of the city and good quality bedding. One room had a small window so high you could not see out of it and the other a view of a half constructed car park. The bedding was a sheet and cover, stained in both rooms and the night was cold. They were meant to have blackout curtains. The room with the large window had only nets. No privacy when the light was on! The other room had a curtain hanging of the rail. The stairs were filthy and dark and the lift was noisy and small. Totally mugged off, the hotel description is a lie.
Comment from Hotel Management
30 Oct 2018 by maxi, Hotel Management
gracias por su comentario. gracias
by A verified traveler
Bad hotel
Posted 2 Jun 2018 on HotelsVery disappointed for everything
Comment from Hotel Management
11 Jun 2018 by JORGE, Hotel Management
GRACIAS POR SU TIEMPO
