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Hotel Buenavista Bacalar Jungle Experience

3.5 star property
Family-friendly hotel in Bacalar

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Photo gallery for Hotel Buenavista Bacalar Jungle Experience

Pool
Reception
1 bedroom, individually decorated, bed sheets
Exterior
1 bedroom, individually decorated, bed sheets
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • Free WiFi

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room

1 bedroom, individually decorated, bed sheets

Deluxe Double Room

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Dining table
Ceiling fan
Separate bedroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room

1 bedroom, individually decorated, bed sheets

Deluxe King Room

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Dining table
Ceiling fan
Separate bedroom
  • 36.0 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Calle Othon P. Blanco, Reg. 1 Mza. 55 Lte. 29 Pblo. Buenavista, Bacalar, QROO, 77923

What's nearby

  • Lake Bacalar - 6 min walk - 0.6 km
  • Chacchoben Ruins - 19 min drive - 21.5 km
  • Laguna Bacalar Ecological Park - 30 min drive - 33.4 km
  • Fort of San Felipe - 31 min drive - 34.1 km
  • Cenote Cocalitos - 35 min drive - 37.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 60 min drive

Restaurants

  • ‪Jugo de Piña - ‬9 min drive

About this property

Hotel Buenavista Bacalar Jungle Experience

Family-friendly hotel near Chacchoben Ruins
Hotel Buenavista Bacalar Jungle Experience provides amenities like a garden and a playground. Stay connected with free WiFi in public areas.
You'll also enjoy perks such as:
  • Free bicycle rentals, babysitting (surcharge), and smoke-free premises
Room features
All guestrooms are individually decorated, and offer comforts such as air conditioning and separate sitting areas, as well as thoughtful touches like dining tables and separate dining areas.
Other conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • Balconies, separate sitting areas, and separate dining areas

Languages

French

Similar properties

Property grounds

El Chital

  • Pool
  • Breakfast included
  • Spa
  • Parking included
8.6 out of 10, Excellent, 210 reviews
The price is P5,763
P6,973 total
includes taxes & fees
Jul 18 - Jul 19
El Chital

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Couples/private dining
  • Private picnics

Things to do

  • Free bicycle rentals
  • Playground

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Playground
  • Separate in-room dining area

Conveniences

  • Guidebooks

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Dining table
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Fan
  • Individual decor
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

There is no front desk at this property

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Buenavista Bacalar Jungle Experience pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Buenavista Bacalar Jungle Experience?

This property doesn't offer parking.

What time is check-in at Hotel Buenavista Bacalar Jungle Experience?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Buenavista Bacalar Jungle Experience?

Check-out is at noon. Late check-out is available for MXN 500 (subject to availability).

Where is Hotel Buenavista Bacalar Jungle Experience located?

Set in Bacalar, this family-friendly hotel is 11.5 mi (18.5 km) from Chacchoben Ruins and 17.3 mi (27.8 km) from Laguna Bacalar Ecological Park.

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Hotel Buenavista Bacalar Jungle Experience Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 44 out of 95 reviews
Rating 8 - Good. 19 out of 95 reviews
Rating 6 - Okay. 15 out of 95 reviews
Rating 4 - Poor. 8 out of 95 reviews
Rating 2 - Terrible. 9 out of 95 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and perfect to enjoy the nature of lake Bacalar
Stayed 2 nights in Mar 2024

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is gorgeous, the staff very attentive and I had a great time. Rooms are beautiful and are well built to the point you won't even miss aircon it's super breezy with nets for mosquitos and spacious. Internet was working better than many places I did stay in Bacalar, fast and working in the room.
Stayed 5 nights in Mar 2023

6/10 Okay

Jose

Liked: Staff & service
The pool was not clean overpriced for what it is. Staff was Great!
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is into the woods which is charming, but the road to get there is scary. Go there with your 4x4.
Stayed 1 night in Aug 2023

6/10 Okay

Herculano Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Jun 2024

2/10 Terrible

Horacio

Not what is advertised

The place location was misleading is not in Bacalar this is far from it. There was no water and the kitchen ran out of gas for breakfast. No help with the unbearable Moskito’s , really negative experience
Stayed 1 night in Jul 2024

10/10 Excellent

Naga Raju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCEPTIONAL
Stayed 1 night in Nov 2022

4/10 Poor

Alma

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not in Bacalar town, is 20 min away, in the middle of no where, there is no restaurants, or anything around, the food in the hotel restaurant is expensive and is very very bad, the property is nice but so many mosquitos you cant be out side! The taxy from Bacalar to this hotel cost 300 pesos every time! So is inconvenient place, plus no air conditioner, the mosquitos at night will eat you! The staff is the only good thing! And the lagoon is 7 min walking, but the Lagoon in Bacalar is prettier.
Stayed 1 night in Oct 2022

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing base in the jungle

I’m really glad we made a trip down to Bacalar lagoon and Buenavista during our 2 week trip to Mexico. It was great to be somewhere less touristy and developed than Tulum up the coast. The hotel is pretty remote, we had to get the bus to Bacalar and then a taxi. A car would have been better. Buenavista itself is a sleepy, authentic village. Don’t expect loads of eating options, you’re very limited but there are a couple of very local places (in houses) where you can eat. The food at the hotel is pretty bland but fine. The lagoon is beautiful and there’s easy access to it from the hotel. Rooftop yoga in the morning overlooking the jungle was a really nice added benefit. The rooms are rustic, and the bathrooms basic, and the area has a lot of mosquitoes. Overall a great place to spend a couple of days doing nothing, relaxing, reading, swimming.
Stayed 2 nights in Feb 2023

8/10 Good

Sandra

Schöne Unterkunft mit leider nur begrenztem Frühstück.
Stayed 2 nights in Mar 2025

4/10 Poor

Brenda

Disliked: Cleanliness, property conditions & facilities

Almohadas sucias

El hotel es pequeño y rustico. Las almohadas eran de mala calidad y olian muy mal (pareciera que no las lavaban hace mucho tiempo). Anuncian uso de bicicletas pero ninguna servia. Tampoco sabian nada del servicio ofrecido de masaje En la noche no se queda nadie del personal solo un vigilante
Stayed 3 nights in Feb 2025

10/10 Excellent

josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote and quiet. Food is great
Stayed 1 night in Dec 2024

10/10 Excellent

MARTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar ideal para desconectar del bullicio y reconectar con la naturaleza y con uno mismo. Los anfitriones muy amables, el desayuno delicioso y el entorno en mitad de la selva increible. Al ser cliente del hotel, tienes gratis el servicio de kayak en el balneario Buenavista, disfrutando de la laguna muy poco concurrida. Si lo que buscas es tranquilidad es ideal. Necesitas auto, está a 15 km de la laguna de Bacalar
Stayed 5 nights in Nov 2024

10/10 Excellent

Brenda Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor hotel

Muy bonitas las habitaciones el lugar muy agradable, la comida deliciosa. Una recomendación excelente El trato de las personas en el hotel, lo recomendamos
Stayed 3 nights in Oct 2024

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio del personal, fue espectacular gloria, el che y Hugo siempre atentos y siempre se valora muchísimo la atención personalizada, si queda muy retirado de todo si no llevas auto, y no hay muchas opciones Pat comer cerca, pero definitivamente un lugar encantador
Stayed 9 nights in Sep 2024

6/10 Okay

Mayra Isabel Benito

Disliked: Staff & service
Las chicas de la cocina no soy muy amables, parece que están más a fuerza que de ganas, el lugar no es como se ve en las fotos, cada que cambiaban sábanas ponían unas que no estaba muy bien secas y olían feo, no pensé que estuviera tan lejos de Bacalar.
Stayed 4 nights in Jul 2024

4/10 Poor

Elda

Disliked: Cleanliness, room comfort
El hotel está retirado de Bacalar y de difícil acceso cuando no traes auto, las imágenes de publicidad no corresponden a la calidad de lo que ofrecen, el servicio es amable por parte de los empleados, no olviden su repelente (es indispensable estando en este lugar).
Stayed 2 nights in Jul 2024

4/10 Poor

Mariana Romero

Disliked: Staff & service, amenities
Nuestra experiencia en este Hotel fue muy diferente de lo que esperábamos. Para empezar el Hotel no está en Bacalar, se encuentra a 35 km de distancia del pueblo de Bacalar y si no llevan automóvil deben saber que el transporte en colectivos es muy complicado y los taxis cobran por lo menos $350 por cada viaje. Se ubica en la localidad o pueblo de Buenavista (por lo que me parece una publicidad engañosa) que se llame Hotel Buenavista Bacalar (aunque sea parte de la misma laguna). En el pueblo hay apenas alguna tiendita abierta, no hay lugares para comer y en el Hotel el servicio de comida es bastante precario y deficiente, pero con precios de un restaurante gourmet. Cuando finalmente llegamos, teniendo que pagar más de $700 en un taxi desde Chetumal, nos dijeron que no tenían servicio de comida hasta las 6 pm, no tienen ni siquiera una carta y solo sirven tres opciones, de las cuales a veces no tienen ni siquiera los ingredientes. En cuanto a las instalaciones del Hotel, me parecieron adecuadas, el cuarto es muy oscuro pero estaba limpio y la aquitectura es armoniosa con el entorno natural, sin embargo dista mucho de ser el Hotel Eco-Boutique que dicen ser, es bastante elemental y modesto en comparación a lo que cuesta y a la imagen que venden. Las personas que atienden son amables y considero que no son responsables de todas estas deficiencias pero me parece que deberían ser honestos con la ubicación y lo que ofrecen y que sus precio correspondiera con ello.
Stayed 4 nights in Jul 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención fue más que excelente , consideren que no hay mucho comercio al rededor , pero es una gran oportunidad para estar en contacto con la naturaleza.
Stayed 4 nights in Jul 2024

10/10 Excellent

Angelica belen

Liked: Cleanliness, staff & service, property conditions & facilities
Es un eco-hotel muy chulo, la gente con expectativas de llegar a un resort u hotel de cadena podría decepcionarse. La gente que busca paz, tranquilidad y aislamiento; simplemente lo va a amar. A 10 u 15 minutos caminando del hotel está el “club de playa”, en realidad es un balneario perteneciente al ejidal de Buenavista, a nosotros nos gustó, está perfecto para nadar dentro de la laguna y allí te prestan el equipo para hacer kayak o standup paddle. El personal del hotel siempre fue atento y amable, en cada pregunta trataban de resolver. El personal nos ayudó con un contacto para comida china y también nos ayudó con el taxi del hotel a Bacalar (por 350 pesos, son como 30 kilómetros de distancia). La alberca del hotel es pequeña pero refrescante, nosotros amamos que la arquitectura del lugar intenta respetar lo más que se puede el ecosistema de sitio. Si no rentas auto en el aeropuerto de Chetumal, puedes tomar el transfer al centro de Bacalar (250 pesos por persona)y de allí otro taxi (400 pesos).
Stayed 3 nights in Jun 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opcion si quieres teanquilodad en medio de la naturaleza, excelente servicio por parte de Leticia
Stayed 5 nights in Jun 2024

8/10 Good

KARLA

Liked: Cleanliness, amenities
Hidden it was hard to find
Stayed 2 nights in May 2024

6/10 Okay

Alfa

Disliked: Staff & service, property conditions & facilities
Decepcionada! El hotel está lejos de centro de Bacalar! El acceso literal es terracería y solo se puede llegar por auto, no estaba lista la piscina, no tenían agua para beber ni refrescos solo cervezas, no hay servicio a la habitación y por lo tantos tienes que ir a comer y cenar a otros lugares, desayuno lo más rico fue el café y la granola, las sábanas nunca las cambiaron al igual que las toallas, las bicicleta están en mal estado. Lo rescatable fue el silencio, tiene wifi y aire acondicionado que se complementa con ventiladores de piso, agua caliente. No sé si esta experiencia con el hotel fue que era temporada baja y solo éramos máximo dos cuartos ocupados de todo el hotel y no estaban listos!
Stayed 4 nights in May 2024

8/10 Good

Marcos Raul Ortiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siendo un hotel ecológico da la oportunidad de desconectarse de la vida de la ciudad y conectarse con la naturaleza. La atención es buena
Stayed 4 nights in Apr 2024

4/10 Poor

Jessica

Liked: Staff & service