Ratings based on 17 Verified Reviews

4.1 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 16 May 2019
Costumer service was excellent. No hot water. Room was dirty when we came in
4 out of 5
Recommended
for Everyone
by A verified traveler from Cali, Colombia

Welcome to Buenaventura

Posted 18 May 2018
Front desk was extremely helpful upon check-in. Water was hot the first day but barely lukewarm the second day which is fine for me because I'm used to cold showers (Cali, Colombia resident here) but may be a problem for others. (Free) Breakfast was delicious my first morning but so-so the second morning however, the staff was always very friendly & helpful. Enjoyed my stay overall.
Comment from Hotel Management
12 Jun 2018 by Isabel Sierra, Hotel Management
Thank you very much for your comments. We will review the details mentioned here. We hope to have the opportunity to have you at home again! Happy day!
4 out of 5
by Pablo

Good price good place

Posted 29 Jul 2017 on Hotels
Nice place and good location
2 out of 5
by A verified traveler from Helsinki

Posted 11 Jul 2017
Reserved and paid via Expedia, charged extra for the room because the price was not right. Staff rude.
Comment from Hotel Management
15 Jul 2017 by respuesta, Hotel Management
Gracias por contarnos esta situación, vamos a investigar lo sucedido. Te pedimos disculpas por las molestias que podamos haber ocasionado.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Dec 2018 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Sep 2018
1 out of 5
by A verified traveler

Mala atención

Posted 4 Jul 2018 on Hotels
Al llegar al hotel, no estaba la reservacion hecha en hoteles.com y la que nos atendio fué muy grosera, si no hubiera habitaciones nos quedamos metidos. Apesar de darle el # de la confirmacion de hoteles.com, no le importo.
Comment from Hotel Management
16 Jul 2018 by Isabel, Hotel Management
Lamentamos los inconvenientes causados, trabajaremos en mejorar esta situacion
5 out of 5
by A verified traveler

Excelente

Posted 11 May 2018 on Hotels
Excelente muy confortable, el personal de servicio muy amable, perfecta limpieza y orden.
Comment from Hotel Management
14 May 2018 by Isabel Sierra, Hotel Management
Muchas gracias por sus comentarios. Estos nos ayudan a fortalecernos y seguir trabajando en pos del mejoramiento continuo!
5 out of 5
by Juan

Lo recomiendo mucho

Posted 5 Jan 2018 on Hotels
Las Habitaciones son muy amplias y tienen una bella vista sobre el puerto turístico de Buenaventura. El hotel cuenta con un muy buen restaurante.
Comment from Hotel Management
12 Jan 2018 by Isabel Sierra, Hotel Management
Gracias por elegirnos!
5 out of 5
by Zoila Adriana

Excelente estadía

Posted 29 Dec 2017 on Hotels
Como siempre muy agradable, confortable y tranquilo
Comment from Hotel Management
2 Jan 2018
Muy buenas tardes señora Zoila, Para nosotros ha sido todo un placer contar con clientes como ustedes! Feliz año y próspero año nuevo!