Ratings based on 991 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Rooms feels kind of old neeed renovation
by A verified traveler
Posted 5 Nov 2024
The rooms are nice and very clean, but hotel front area is very ghetto. Elevator is super slow too and feels unsafe.
by A verified traveler
Posted 4 Nov 2024
We have passes for Knotts Berry Farm so we are always looking for hotels close by. We did have to take a lift, but it was only six dollars each way to the park. This hotel is got exceptional, cleanliness and great guest service. The continental breakfast is somewhat limited, but served its purpose. I was impressed with the cleanliness of the rooms and the ease of checking in checking out and feeling that we were in a safe location for our family.
Comment from Hotel Management
11 Nov 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementSureStay by Best Western Buena Park Anaheim
by A verified traveler
Posted 28 Oct 2024
Space privacy customer service
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ManagementSureStay by Best Western Buena Park Anaheim
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
by A verified traveler
Posted 18 Oct 2024
The rooms are clean the mattress are old and the breakfast selection is horrible.
Comment from Hotel Management
3 Nov 2024 by Management, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 7147395885.Sincerely,ManagementSureStay by Best Western Buena Park Anaheim
by A verified traveler
Posted 14 Oct 2024
The bed was nice but not much of a fan if the metal framing
Comment from Hotel Management
20 Oct 2024 by Management, Hotel Management
Dear GuestThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 7147395885.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,
