Ratings based on 973 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Manager, Hotel Management
Hello Oscar,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience during your time at our hotel. Our team works hard to provide exceptional service to all our guests, and we are delighted to know that you enjoyed your stay. We look forward to welcoming you back in the future for another fantastic stay!
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Manager, Hotel Management
Hello DAI YOUNG, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to share more details about your stay so we can address any concerns for future guests.
by A verified traveler
Posted 12 Dec 2024
Room was not clean with make up and unknown substances on back of bathroom door and on bathroom walls. Overhead vent in bathroom was caked with dirt and dust. Several light fixtures did not work in room as well as AC unit wouldn’t turn on. Vent cover in sleeping area was hanging from ceiling and broken. Walls were thin and you could hear other people making noise all night. Homeless people were walking around the property and in the hallways and to top it off cockroaches were found crawling on top of night stand when we woke up the next morning. We got in late the first night of our two night stay so didn’t really have a choice and stayed the night. Next morning woke up and checked out immediately. The staff did apologize and reimbursed use the second nights fees but made no attempt to credit us anything for conditions of our first nights stay. Hotel needs to be completely renovated and better staff hired to clean rooms properly. I would not recommend this hotel especially for families with children.
Comment from Hotel Management
12 Dec 2024 by Operational Manager, Hotel Management
Thank you for taking the time to share your feedback. We deeply regret that your experience did not meet your expectations and sincerely apologize for the issues you encountered during your stay. Cleanliness, maintenance, and safety are our top priorities, and we are disappointed to hear that we fell short in these areas.We are currently addressing the concerns you raised with our housekeeping and maintenance teams to ensure this does not happen again. Additionally, we are reviewing our security measures to maintain a safe and comfortable environment for all guests.We do appreciate that our staff provided an apology and reimbursement for your second night, and we will continue working to improve both our facilities and service. Your feedback is important to us, and we hope to have the opportunity to better serve you in the future.Again, we are truly sorry for the inconvenience you experienced, and thank you for bringing these matters to our attention.
by A verified traveler
Posted 8 Dec 2024
I would not recommend this place to anyone. We found a full syringe in our bed between the mattress and sheet. Obviously the maids never changed the bedding. Alot of questionable people there. A group of people were at the bottom of the stairs from my room every morning and very obvious they were high as I leave for work at 430 am. Always people smoking pot place stinks of it. Trash cans are always spilling over because they are constantly full. And someone had there car stolen out of the parking lot the other night. There are better places that are way cheaper then this place. Place is filthy and disgusting. DO NOT BOOK HERE!!!!
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Cory, We regret to hear about your experience and take your feedback seriously. Our team follows stringent cleaning procedures, and we encourage guests to report any concerns to the front desk immediately. Your safety is our priority, and we have security measures in place. We apologize for falling short of your expectations and appreciate your input for improving our services and facilities.
by A verified traveler
Posted 7 Dec 2024
Like the stay
Comment from Hotel Management
8 Dec 2024 by Manager, Hotel Management
Hello David Raya,We appreciate your feedback and are glad to hear you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back again in the future!
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Tina, We appreciate you choosing to stay with us and hope you had a pleasant visit. Should you have any concerns or suggestions, please don't hesitate to contact us directly. We value your input and strive to improve our guests' experience.
by A verified traveler
Posted 4 Dec 2024
Average.
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Asif, We appreciate your feedback and apologize that your experience did not meet your expectations. Please contact our management team directly to discuss any further concerns you may have.
by A verified traveler
Posted 4 Dec 2024
I loved the day and evening staff our first few days but the remaining 3 days of staff was not as helpful or pleasant. The facility had many homeless around and even a note found on the floor with a phone number soliciting adult behavior so we never felt fully safe outside of protecting ourselves. The jacuzzi was not on the proper timer after numerous requests to the maintenance team however was an easy fix for the evening staff for the first few days but the end of our trip had another staff member who almost refused to help even commenting that “it was 9pm already” to his boss when he finally called for help yet the pool hours were until 10 pm. This particular evening staff member had other moneys of being unpleasant and non helpful so that was a bummer. The grounds were full of cigarette butts and dog poop often left in the grass areas. The propane bbq was broken but I did appreciate that the bbq was still available via use of charcoals so we were still able to cook there.
Breakfast was minimal but any is appreciated. Two cereal options, apple and orange juice, toast and bagels was all I saw. My kids saw some babel cheese put out one morning and they liked those but we rarely ate breakfast there.
I’d stay here again only because of location near Knotts berry farm as well as the staff for the first 3 days of our trip but otherwise, the scores are pretty much average.
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Kristin, We appreciate your feedback on our staff and facilities. We take all comments seriously and will address them with our team. We're pleased you found our location convenient for your visit to Knott's Berry Farm and enjoyed interactions with some of our staff. Please know we strive to provide a safe and comfortable environment for all guests. Thank you for highlighting some areas of improvement, we will use this to enhance our services for future guests. Our team hopes you consider staying with us again in the future.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Estela,We are thrilled to hear that you had a wonderful stay with us! If you have any further feedback to share, please don't hesitate to contact us. We look forward to welcoming you back soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Operational Manager, Hotel Management
Hello Tammie, thank you for sharing your feedback. We are truly sorry to hear that your stay did not match your expectations. We strive to provide excellent service and accommodations, and it's disappointing to know that we fell short during your visit. We would greatly appreciate the opportunity to understand more about your experience and address any issues you encountered.
