Ratings based on 2,514 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your recommendation, Elvis! Please tell us about your future experiences.
by A verified traveler
Posted 12 Nov 2024
Service was good and attentive
Comment from Hotel Management
12 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your kind feedback! We're thrilled to hear that you had a positive experience with our service and found our team attentive. We truly appreciate your comments and look forward to welcoming you back for another great stay!
by A verified traveler
Posted 11 Nov 2024
Very good stay, comfortable, clean, roomy if you have a child, quiet, affordable, easy parking, convenient and fast friendly pro check in.
Comment from Hotel Management
12 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your wonderful feedback! We're so glad to hear that you had a comfortable, clean, and quiet stay, and that the room was spacious for your needs. It’s great to know you found the parking convenient and the check-in process quick and friendly. We truly appreciate your kind words and hope to welcome you back for another easy and enjoyable stay in the future!
by A verified traveler
Posted 11 Nov 2024
Enjoyed my stay here, walking distance to knotts berry.
Comment from Hotel Management
12 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your review! We're so glad to hear you enjoyed your stay and found the location convenient, especially with Knott’s Berry Farm just a short walk away. We hope to welcome you back for another great visit next time you're in the area!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.
by A verified traveler
Posted 11 Nov 2024
I don’t like that we had gotten out of the car and smells like straight marijuana. People that bring their pets don’t even clean up their dogs business. The room was decent but I found some type of white powder under the dresser.
Comment from Hotel Management
11 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
We are truly sorry to hear about the issues you encountered during your stay. The smell of marijuana and the lack of pet waste cleanup are absolutely not the experience we want to provide, and I sincerely apologize for that. I will be sure to address these concerns with our team to ensure a more pleasant environment for all of our guests.Additionally, I’m very sorry to hear about the white powder you found under the dresser. That is not acceptable, and I’ve passed along your feedback to our housekeeping team to ensure this is properly addressed.We value your feedback and will work hard to improve in these areas
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for sharing your experience with us. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
We appreciate your time in writing this review. We hope you will choose to stay with us again in the near future.
by A verified traveler
Posted 6 Nov 2024
Awesome room, but A/C didn’t work.
Comment from Hotel Management
7 Nov 2024 by Best Inn & Suites Buena Park, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed the room overall. However, we sincerely apologize for the issue with the A/C during your stay. That’s definitely not the experience we want for our guests, and we’ll have our maintenance team check it out immediately to ensure it’s working properly moving forward.We appreciate you bringing this to our attention, and we hope you'll give us another chance to provide you with a fully comfortable stay next time.
