Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Amazing and clean property
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Front Office Team, Hotel Management
Thank you so much for staying with us! Cheers!
by A verified traveler
Posted 28 Oct 2024
Check in was fast. We were placed on the 3rd floor. At night after checking in to our room, I could not sleep the whole night since the room was smelling food. It seems like chefs were preparing food for the next day. At 2:30am I tried to call the lobby for them to transfer me to another room, but the room phone was not working. Then I had no choice but to open the glass door and freeze since temperatures were around 40*. I had a terrible night and ended up becoming sick from the cold. In the morning, I went to check out and expressed my concerns with the staff, her response was "sorry you felt that way, here is your bill"! WOW! Disgusting customer service! Never ever staying at this hotel. NEVER!
Comment from Hotel Management
30 Oct 2024 by Front Office Managment , Hotel Management
Dear Guest,Thank you for sharing your recent stay with us. I am so sorry there were issues regarding the smell in your room of food during the evening. I am also sorry your phone did not work, and you were not able to let the front desk know. Please rest assured I have shared your feedback with the front desk and engineering team along with the service that was provided at check out. With this valuable feedback, we can use this as a training opportunity to correct moving forward. We hope to see you again in the near future when your travels bring you back to Buellton, as we would love the chance to make it right.
by A verified traveler
Posted 19 Sep 2024
Its a little loud
Comment from Hotel Management
26 Sep 2024 by SYV FD TEAM, Hotel Management
Thank you Claudia, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
26 Sep 2024 by SYV FD TEAM, Hotel Management
Thank you Frank, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!
by A verified traveler
Posted 2 Sep 2024
Property needed a little bit of updating to the wood structures outside..but other than that it was a nice property.
Comment from Hotel Management
3 Sep 2024 by SYV FD TEAM, Hotel Management
Thank you Martin, for your review!
by A verified traveler
Posted 2 Sep 2024
Wonderful stay. Rooms were spacious and staff was very friendly. Thank you so much.
Comment from Hotel Management
3 Sep 2024 by SYV FD TEAM, Hotel Management
Thank you Danielle, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!
by A verified traveler
Posted 1 Sep 2024
Everything
Comment from Hotel Management
3 Sep 2024 by SYV FD TEAM, Hotel Management
Thank you Emma, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!
by A verified traveler from newark
Posted 1 Sep 2024
Close to Solvang and convenient
Comment from Hotel Management
3 Sep 2024 by SYV FD TEAM, Hotel Management
Thank you Jennifer, for your review! We are so happy you enjoyed your stay and look forward to welcoming you back in the near future!
by A verified traveler
Posted 22 Aug 2024
The food an the room serive. in the room we don’t have shampoo or body wash. I call to reception and they never show up… We go to the restaurant and the foos was ewful…
Comment from Hotel Management
23 Aug 2024 by Front Office Managment , Hotel Management
Thank you for your review from your recent stay at SYV Marriott. I am sincerely sorry for the issues you encountered here at the hotel. Please rest assured that I will be sharing your feedback with the entire leadership team to investigate and correct moving forward. Our hope is when your travels bring you to Buellton, you contact the Front Office Manager directly to ensure your stay is nothing but exceptional. I would love to make it right for you. Please contact me for your next travels, I would be happy to offer you a discounted rate with breakfast for two and a complimentary suite upgrade.
