Ratings based on 612 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
The concierge service was terrible, not what you expect out of the four seasons. The flat out refused to help us book museums at Buda castle, stating we would be able to book it when we got there. We walked there in the snow and when we got there and tickets were sold out..
Really disappointing. We notified the staff and then actually helped us book tickets to parliament. They had said previously said we had to call them at 7:30am on Saturday morning. They gave us the wrong times and told us we had to be there extremely early so we ended up waiting outside for ages and could have had a much more relaxed morning.
by A verified traveler
Posted 8 Dec 2024
My stay was absolutely perfect. The location is walkable to almost everything and is so beautifully situated right across from the river. The restaurant and bar were excellent. But what stood out the most was the hospitality and attention to detail.
Comment from Hotel Management
13 Dec 2024 by Federico Giovine, Hotel Management
Dear Briana,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed our prime location by the Danube river and found our Brasserie & Bar and Múzsa Bar to your liking. Your kind words about our hospitality and attention to detail mean a lot to us as our goal is to make every guest’s stay exceptional.We hope to have the pleasure of welcoming you back!Warm regards,Federico GiovineHotel Manager
by A verified traveler
Posted 3 Dec 2024
Like the city, this hotel is gorgeous. It's historic glory, location and ambiance make it the best hotel in Budapest.
What's more, the service was impeccable. A special thank you to DENNIS, the manager of the KOLLASZ restaurant. He was professional, engaging, helpful, funny and relatable.
Incidentally, this restaurant is a gem, and this city is full of amazing eateries.
Also. Chelli, the sommelier. Of course, I'm sure I didn't spell her name correctly, but I hope whoever is reading this, knows the young woman I'm writing about. Oh, and also the woman who brought my wife ice to our room for her blister (bring walking shoes!)
There are even more interactions I can describe, but these 3.stand out.
A beautiful hotel is nothing more than a shell without the people behind it.
I highly recommend the GRESHAM for anyone staying in Budapest. My wife and I know we will only stay here for our next visit. It's hard to imagine another girl topping our experience.
by A verified traveler
Posted 2 Nov 2024
Muy buen hotel y muy célebre atención del personal
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler from Kendall Park
Posted 13 Sep 2024
We are super happy with our stay. Excellent hospitality and attention to our needs.
Comment from Hotel Management
16 Sep 2024 by Federico Giovine, Hotel Management
Dear Ghina,Thank you so much for your kind words and for choosing to stay with us! We are delighted to hear that you were happy with our hospitality and the thoughtfulness of our staff. Providing a memorable experience for our guests is our top priority, and it is wonderful to know that we succeeded during your stay.We hope to welcome you back to our property again soon!Warm regards, Federico GiovineHotel Manager
by A verified traveler
Posted 12 Sep 2024
Everything was perfect with my stay, I never wanted to leave, this hotel and the views from it are awesome. The staff, room, spa, food was all amazing. I’m very picky with hotels and this far exceeded my expectations.
Comment from Hotel Management
16 Sep 2024 by Federico Giovine, Hotel Management
Dear Staci,Thank you so much for your praising review! We are happy to hear that you had such a memorable stay with us and that we were able to exceed your expectations, especially considering you are a well-experienced discerning traveller. We truly appreciate your kind words and hope we have the pleasure of welcoming you back in the future!Warm regards,Federico GiovineHotel Manager
by A verified traveler from Los Angeles
Posted 1 Sep 2024
