Ratings based on 486 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Paper thin walls and curtains that don't close all the way made for a really horrible night's sleep.
Comment from Hotel Management
18 Nov 2024 by Chon, Hotel Management
Thank you for taking the time to share your experience with us. We’re deeply sorry to hear that you had trouble getting a good night’s sleep due to the thin walls and curtains. Your comfort is our top priority, and it’s disappointing to learn that we fell short during your stay.Please know we are taking your feedback seriously and will explore solutions to these issues to ensure a more restful experience for our future guests. We hope you’ll consider giving us another opportunity to provide you with the comfortable and relaxing stay you deserve.Warm regards,Chon WilliamsGeneral Manager
by A verified traveler
Posted 12 Nov 2024
This was our first Candlewood stay. We were pleasantly surprised! There were quite a few shopping/dining options available. Both Dutch Bros and Starbucks were a short walk away and the staff was extremely friendly!!
The only downfall was the weird smell in the elevator we couldn’t figure out, but the stairs are always an option.
Comment from Hotel Management
12 Nov 2024 by Chon, Hotel Management
Thank you for choosing Candlewood Suites for your stay and for sharing your experience with us! We’re thrilled to hear that you enjoyed our convenient location with nearby shopping and dining options—and we agree, having both Dutch Bros and Starbucks within walking distance is a great perk! I’m especially glad that our friendly staff made a positive impression on your stay.We appreciate your feedback about the elevator. We’ll look into it to ensure it’s as pleasant as the rest of our hotel, and we thank you for bringing this to our attention.We hope to welcome you back for another enjoyable stay in the future!Warm regards,[Chon WilliamsGeneral Manager
by A verified traveler from tyler
Posted 11 Nov 2024
Great location and very friendly staff. I highly recommend staying.
Comment from Hotel Management
11 Nov 2024 by Chon, Hotel Management
Thank you for your kind recommendation! We’re thrilled to hear you enjoyed our location and that our staff made a positive impression. It was our pleasure to have you, and we look forward to welcoming you back for another great stay!Warm regards,Chondra WilliamsGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Ppppp
by A verified traveler
Posted 23 Oct 2024
Right off the hwy/toll roads close to lots of great food options and comfortable rooms
Comment from Hotel Management
23 Oct 2024 by Chon, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our location convenient and enjoyed the nearby dining options. It's great to know that our comfortable rooms contributed to a pleasant stay. We appreciate your feedback and hope to welcome you back again soon!
by A verified traveler from Carter Lake
Posted 9 Oct 2024
The attendant was so friendly
Comment from Hotel Management
9 Oct 2024 by Chon, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that our attendant made such a positive impression on you. Providing friendly and helpful service is something we take great pride in, and we’re glad it made your experience special. We look forward to welcoming you again soon!
by A verified traveler
Posted 5 Oct 2024
Check in staff was very nice and explained all the amenities available. Asked night staff for makeup remover wipes since I forgot mine and she brought some to my room and included a cleansing face soap… nice touch. Overall a great stay!!
Comment from Hotel Management
21 Oct 2024 by Chon... General Manager , Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great stay and that our check-in and night staff could make your experience even more enjoyable. It’s fantastic to know that the makeup remover wipes and cleansing face soap were a helpful touch!We always aim to go the extra mile for our guests, and it’s heartwarming to know that these small details made a positive impact on your visit. We look forward to welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 16 Sep 2024
Very clean rooms!
Comment from Hotel Management
16 Sep 2024 by Chon... General Manager , Hotel Management
Thank you for taking the time to tell us about your experience at Candlewood Suites BUDA - AUSTIN SW.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 11 Sep 2024
Rooms and exterior/interior spaces were clean
Comment from Hotel Management
13 Sep 2024 by Chon, Hotel Management
Thank you for taking the time to tell us about your experience at Candlewood Suites BUDA - AUSTIN SW.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 3 Sep 2024
No water for almost 24 hours. (No shower or toilet) No housekeeping unless staying more than 7 days. Room was pretty clean in places, not so in others.
Comment from Hotel Management
3 Sep 2024 by Chon, Hotel Management
I would like to start by apologizing to you for the inconveniences you faced during your stay. The main water line at the hotel burst early Saturday morning, causing there to be no water for 7 hours. We did reach out to a plumbing company who came the same day to resolve the issue. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
