Ratings based on 692 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Jim, thank you for your rating. We are glad to know that you had a great time and hope to welcome you back in the future.
by A verified traveler
Posted 20 Nov 2024
Easy check in/out, friendly staff, great facilities
Comment from Hotel Management
20 Nov 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Harry, thank you for your feedback. We will be sure to share tour feedback with our team. We are glad to hear that your expectations were met and hope to see you back in the near future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Amy, thank you for your rating. we are glad to know that you enjoyed your stay but can see that we didn't hit the highest mark and would like to apologize for that. We hope that you will allow us the opportunity to serve you better in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Meredith, thank you for your rating. we are glad to know that you enjoyed your stay but can see that we didn't hit the highest mark and would like to apologize for that. We hope that you will allow us the opportunity to serve you better in the future.
by A verified traveler
Posted 6 Nov 2024
This was my second visit to the hotel this year and it was even better than i remembered!
Comment from Hotel Management
6 Nov 2024 by Oksana Semashko- Hotel Manager , Hotel Management
HI Karen, thank you for your feedback. We are glad to hear that your second stay with us was even better and hope to host you in the future.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Sean. Thank you for your rating, we are glad to hear that you had a good experience with us and hope to see you back in the future.
by A verified traveler from Bellevue
Posted 19 Oct 2024
I will say the amenities in this hotel are amazing. I’d probably come back to utilize the facility but probably not to stay. For over $400/night there shouldn’t be any noise issue in the rooms and unfortunately I was woken up super early on vacation to a work out class a floor under me. I understand that this is a multi use hotel/gym and love the idea but for the price someone’s paying for a room, I’d expect better noise cancelling rooms.
Comment from Hotel Management
19 Oct 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Angela. Thank you for your feedback. We would like to apologize for not meeting your expectations during recent visit. Having club & hotel located in the same building does allow hotel guests to become members of our luxury athletic club but high athletic energy does come with certain disruptions when club is open. We do recommend to guests sensitive to nose to stay in level 5 to remedy this.
by A verified traveler
Posted 13 Oct 2024
Friendly staff. Super clean. Great amenities.
Comment from Hotel Management
15 Oct 2024 by Oksana Semashko- Hotel Manager , Hotel Management
HI Jennifer. Thank you for your rating, we are glad to know that you had a good time ad hope to see you back in the near future.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Oksana Semashko- Hotel Manager , Hotel Management
HI Tonya. Thank you for your rating, we are glad to know that you had a good time ad hope to see you back in the near future.
by A verified traveler
Posted 11 Oct 2024
I prepaid for my stay through Expedia. I provided my credit card at checkin for incidentals. They said they would only charge $300, which would be released after checkout. They ended up charging my card over $2000, which tied up a lot of my funds that I needed on my trip. My bank ended up locking my card temporarily because they thought it was fraudulent activity. Terrible communication and customer service. The hotel was very clean and the food at the restaurant was good. The pool is extremely crowded and not kid friendly. They do have a bar near the pool, but no food/drink service at your seats.
Comment from Hotel Management
11 Oct 2024 by Oksana Semashko- Hotel Manager , Hotel Management
Hi Sarah. Thank you for your feedback. We see that your card was authorized for incidentals( 100 per night) but declined for F&B charges( 300+) therefore we contacted you regarding additional authorization. All authorizations expect for 2 declined, total authorizations we are showing 782.26- for restaurant and resort fee charges. We apologize if these authorizations were not explained when you arrived.
