Ratings based on 104 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Nice Hotel , team was very kind, breakfast is very good and fresh, hotel is located in the city center, walkable to bus stations, dining options and shopping. great stay, Thank you
Comment from Hotel Management
22 Nov 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Shlomi,Your positive remarks about your stay at Leonardo Bucharest City Center are truly heartwarming. It's always a pleasure to see that our guests have enjoyed our prime location, our delicious breakfast, and the professional service provided by our team.Your satisfaction is our greatest reward and we look forward to your next visit. Kind regards,
by A verified traveler
Posted 11 Nov 2024
👌
Comment from Hotel Management
12 Nov 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Nicholas Anthony, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,
by A verified traveler
Posted 19 Oct 2024
Basic hotel in good location close to Calea Vitoria
Comment from Hotel Management
28 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Esther,Your succinct review of the Leonardo Bucharest City Center is appreciated. It delights us to know that you found our location convenient, being close to Calea Vitoria. We understand that everyone has unique expectations and we strive to meet them in the best way possible. We are committed to providing a comfortable and pleasant stay for all our guests. Your feedback is crucial in helping us achieve this aim. We hope to have the pleasure of welcoming you back in the future.Kind regards,
by A verified traveler
Posted 8 Oct 2024
Great location, good coffee joints, Great shoping, boulevard a pedestrian are on weekends.
Comment from Hotel Management
9 Oct 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Petru,Your positive comments regarding our hotel’s location and the surrounding amenities are greatly appreciated. It's delightful to hear that you enjoyed the nearby coffee joints, shopping facilities, and the pedestrian-friendly boulevard during the weekend. Your feedback serves as a confirmation that our guests can experience the vibrant surroundings while staying with us. We look forward to welcoming you back on your next visit.Kind regards,
by A verified traveler
Nice hotel, customer service could be better.
Posted 24 Sep 2024 on HotelsSelected 3 single bed room but when arrived only double plus single was available. There was no safe in the room and one was not provided even when receptionist said they would sort it out. Same for additional blanket, never arrived. Buffet breakfast looked good but hot items where cold, perhaps table service on hot items would be better solution. Overall it is nice hotel but service was lacking
Comment from Hotel Management
25 Sep 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Marta,thank you for taking the time to rate us. We are pleased that you enjoyed the atmosphere of our hotel.However, we are sorry to hear that there was some confusion regarding the room allocation and that your stay was not entirely to your satisfaction. We take your comments regarding the safe and the extra blankets seriously. Your feedback on the breakfast service is also very valuable. A rich and warm breakfast is an important start to the day and should always be offered to our guests.Our aim is to provide excellent service to all our guests. We therefore regret that we were unable to fully meet your expectations this time. We value your opinion and hope to be able to impress you with an improved service during your next stay.Yours sincerely,
by A verified traveler
Posted 19 Sep 2024 on Hotels
Lovely modern hotel. Our room was very comfortable and not too noisy even though it was overlooking the main road. Very close to shops/bars/restaurants on Calea Victoriei, and walkable to the historic centre and other sites. Easy to reach the airport by bus.
Comment from Hotel Management
20 Sep 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Nicole, Your review brightened our day! We are thrilled to learn that you found our hotel to be comfortable and conveniently located. It's wonderful to know that our efforts to create a modern and peaceful environment have been successful.Being accessible to the shops, bars, restaurants on Calea Victoriei and the historic centre is indeed one of the many advantages of our location. We're also glad you found the airport commute hassle-free.Thank you for choosing us for your stay. We look forward to welcoming you back in the future for another memorable experience. Kind regards,
by A verified traveler
Posted 29 Aug 2024
Great location for what we needed to do and the aircon was a lifesaver
Comment from Hotel Management
30 Aug 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Oana, Our mission is to offer our guests the best possible hospitality and service. Nice that we achieved this goal with you. Best regards,
by A verified traveler
Posted 10 Aug 2024
Perfect location. Clean and easy.
Comment from Hotel Management
19 Aug 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear ADINA, we are so happy and proud to read your comments. Thank you for being with us. We are looking forward to hosting you back very soon. Best regards,
by A verified traveler
Posted 3 Aug 2024
Exceptional hotel
Great location in the heart of the city
Very friendly staff.
Excellent all together!
Comment from Hotel Management
19 Aug 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Madalina, What a great rating. Thank you so much for that. We look forward to seeing you again at Leonardo. Best regards,
by A verified traveler
Posted 29 Jul 2024
Very nice!
Comment from Hotel Management
30 Jul 2024 by Katrin Kraske, Guest Relations Manager ClusterEast, Hotel Management
Dear Madalina, Thank you very much for taking the time to evaluate your stay at Leonardo Bucharest City Center. Your positive and motivating feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,
