Ratings based on 200 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Nothing special
Comment from Hotel Management
17 Dec 2024 by Serena, Hotel Management
Dear Mr. Emanuel,It appears that your stay at Intercontinental Athénée Palace Bucharest did not meet your expectations. I deeply regret to hear that we did not manage to exceed your expectations. Our team is dedicated to providing a unique and memorable experience to all of our guests.Your comment, while brief, is extremely valuable to us. It would be immensely helpful if you could share more details about your experience. We welcome any suggestions or specific aspects that you believe need improvement, as this may guide us in our ongoing efforts to enhance our service.Again, I appreciate your feedback and hope to have the opportunity to serve you better in the future.Kind Regards,Serena Stefania TeodorescuGuest Relations Coordinator
by A verified traveler
Posted 13 Dec 2024
Great hotel, friendly staff, perfect location. Only issue was I paid extra for a room with a balcony and I had to sign a waiver for them to unlock it for me. The balcony is tiny and the railing is less than 3ft (90cm) tall so I'm guessing at least one person has fallen over the side of it at some point. Other than that, had a great time!
Comment from Hotel Management
16 Dec 2024 by Serena, Hotel Management
Dear George,It's truly heartening to know that you found our hotel to be great and the staff friendly. We're glad that the location suited your needs perfectly as well.As for the balcony, we understand your concern. However, please be aware that it's our policy to maintain the highest standards of safety for our guests. We're sorry if this caused any inconvenience, but we hope it didn't overshadow the overall positive experience you had with us.Should you decide to stay with us again in the future, we look forward to providing you with the exceptional service that the Intercontinental Athénée Palace Bucharest is known for.Kind Regards,Serena Stefania TeodorescuGuest Relations Coordinator
by A verified traveler
Posted 13 Dec 2024
Great hotel and fantastic staff
Comment from Hotel Management
16 Dec 2024 by Serena, Hotel Management
Dear Stephen,Your words of appreciation truly warm our hearts. It's delightful to know that you enjoyed your stay at the Intercontinental Athénée Palace Bucharest and found our staff to be fantastic. Our commitment to providing memorable stays is unwavering, and compliments like yours are what motivate us to continually strive for excellence.We look forward to welcoming you back in the future.Kind Regards,Serena Stefania TeodorescuGuest Relations Coordinator
by A verified traveler
Posted 12 Dec 2024
All the staff and the hotel in general was really good and we are thinking of going back next year to the same hotel it was that good
Comment from Hotel Management
16 Dec 2024 by Serena, Hotel Management
Dear David,It's truly uplifting to read such positive feedback about your recent stay at the Intercontinental Athénée Palace Bucharest. We pride ourselves in our dedicated staff, and it's wonderful to hear that they left a lasting impression on you.Your consideration of returning next year is the highest compliment we could receive and we're already looking forward to welcoming you back for another memorable experience.Kind Regards,Serena Stefania TeodorescuGuest Relations Coordinator
by A verified traveler
Posted 9 Dec 2024
Wonderful hotel and the staff really helpful. Rooms a high standard and food was delicious in the on site restaurant.
Would highly recommend, you won’t be disappointed
Comment from Hotel Management
10 Dec 2024 by Serena, Hotel Management
Dear Lizzie,Your favourable comments regarding your stay at the Intercontinental Athénée Palace Bucharest are truly appreciated. It's heartening to hear that you found the hotel wonderful, our staff helpful, and our rooms up to a high standard.The culinary team takes great pride in the food they prepare, so your enjoyment of our on-site restaurant delights us. Your recommendation is the highest compliment we could receive and we are thoroughly pleased that we lived up to your expectations.We look forward to the pleasure of welcoming you back in the near future.Best wishes,Serena Stefania TeodorescuGuest Relations Coordinator
by A verified traveler from Port Moody
Posted 1 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Serena, Hotel Management
Dear Yan,Your recent feedback about your stay at the Intercontinental Athénée Palace Bucharest has been brought to our attention. It appears that there were aspects of your visit that did not entirely meet your expectations. At our hotel, we always strive to provide our valued guests with an exceptional experience. The satisfaction of our guests is of utmost importance to us, and we deeply regret if we fell short of our high standards in your case. We trust that your next stay with us will be more reflective of our commitment to provide our guests with the finest services and facilities.Yours sincerely,Serena TeodorescuGuest Relations CoordinatorInterContinental Athenee Palace
by A verified traveler
Posted 30 Nov 2024
2nd time i stay in this hotel and always good. Staff are amazing i got upgraded to a suite and received access to the club lounge.
Always clean and nice the rooms.
Gonna come back for sure.
Comment from Hotel Management
4 Dec 2024 by Serena, Hotel Management
Dear Itamar,Your positive recount of your second stay at Intercontinental Athénée Palace Bucharest is truly heartening. It's rewarding to learn that our efforts to provide top-notch service, from our amazing staff to our clean and comfortable rooms, have been so well received.Your enthusiasm for returning to the hotel is the highest compliment we could receive. Rest assured, the team will be equally pleased to welcome you back.Yours sincerely,Serena Stefania TeodorescuGuest Relations CoordinatorInterContinental Athenee Palace
by A verified traveler from Tustin
Posted 26 Nov 2024
Comment from Hotel Management
4 Dec 2024 by Serena, Hotel Management
Dear Paul,Your excellent rating has truly brightened our day at the Intercontinental Athénée Palace Bucharest. We always strive to provide our guests with a memorable experience, and it's a delight to hear that we have met your expectations. We value your feedback and look forward to welcoming you back in the near future.Yours sincerely,Serena TeodorescuGuest Relations CoordinatorInterContinental Athenee Palace
by A verified traveler
Posted 19 Nov 2024
Beautiful hotel. Spacious, comfortable rooms as you would expect from an Intercontinental. And champagnevat breakfast!
by A verified traveler
Posted 18 Nov 2024
Excellent staff, really nice treatment…
