Ratings based on 21 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
NEEDS IMPROVEMENT
Posted 30 May 2024 on HotelsThe location of the hotel was great right in the area of Old town but away from the loud noise. The check-in process could be simpler by sending an email to inform guests of the check in process because I was completely unaware until I got to the hotel close to 11pm and had call a NY several times before I reached someone for assistance and even when I did the instructions given took several attempts to work and calls and messaging back and forth. Very frustrating. The room was quite nice! However, when using the shower water pretty much goes everywhere due to not having a shower door and the drainage not working adequately to keep the water from wetting most of the bathroom floor. Several towels were used during my stay to prevent a possible slip and fall from all the water. A microwave could be useful as well but not a total necessity. Overall not bad tho!
Comment from Hotel Management
27 Jun 2024 by The HOLT Team, Hotel Management
We're delighted to hear that you enjoyed our prime location in the heart of Old Town, Kenneth. Regarding the check-in process, we make every effort to ensure our guests are well-informed before their arrival, sending detailed instructions from the moment of booking and sending reminders leading up to your stay.As for the shower issue, we wish we had known during your stay as our team is always on hand to assist with any concerns. We're glad to inform you that the shower is now in good working order. Thank you for choosing to stay with us, and we are looking forward to having the opportunity to welcome you back in the future!
by A verified traveler
Nice
Posted 30 May 2024 on HotelsGood location in Old Town
by A verified traveler
Posted 24 Dec 2023
Loved the property and was able to relax as soon as we walked in. The location is perfect as you're right on top of a caffe, and just about anything you need within walking distance of the location.
by A verified traveler
Posted 23 Nov 2023
First, never stayed at this property concert before, No front desk staff, but that said when I called HOLT, they handled things. That’s a positive.
Yuh do need to buy insurance through them, although optional you never know what will be claimed after the fact from a country location you don’t live.
I did get locked out of building, but it got resolved. Location was central to everting. Roiom very nice.
A/C unit was odd to operate, but fashionable.
Lots of positives, but it is a unique experience and thus enjoyed.
Sorry if this seems mixed, but it’s different to traditional stay.
Comment from Hotel Management
24 Nov 2023 by The HOLT Team, Hotel Management
Thank you for your review, Duwayne. You don't need to buy any insurance. We pay to have our suites insured during every stay. You can opt to buy insurance as a guest, but it's not mandatory. We don't have a reception desk in order to keep our beautiful suites affordable but we are very fast in managing them with the help of a very efficient ground team.
by A verified traveler
Posted 31 Oct 2023
Comment from Hotel Management
24 Nov 2023 by The HOLT Team, Hotel Management
Thank you, Xenia.
by A verified traveler
Posted 14 Feb 2023
The rooms are absolutely gorgeous and have everything you need for your stay. The location is right in the Old Town so there's lots of restaurants and bars nearby. The communication with staff before and during our stay to make sure check in and check out was smooth was brilliant too. We had a suite on the top floor (there is no elevator fyi) and the room was very spacious with a huge skylight window.
Comment from Hotel Management
14 Feb 2023 by The HOLT Team, Hotel Management
Thank you so much for your review, Susan. We are very happy you enjoyed your stay with us.
by A verified traveler
Ideal stay
Posted 30 Nov 2022 on HotelsAmazing little room! Was in an ideal location as well perfect price and the cleanest place we have stayed in! 10/10
Comment from Hotel Management
30 Nov 2022 by HOLT, Hotel Management
Thank you very much Samuel for your review. It was our pleasure to host you.
by A verified traveler
Posted 23 Oct 2022
by A verified traveler
Posted 11 Sep 2022 on Hotels
Very central, clean, excellent service, staff very helpful and supportive
Comment from Hotel Management
27 Sep 2022 by The HOLT Team, Hotel Management
Thank you for your review, W. We are happy you enjoyed your stay with us.
by A verified traveler
Beautiful apartment in the heart of Old Town
Posted 27 Jul 2022 on HotelsLocation was perfect for walking around Old Town! The apartment was so beautiful, lovely decorations, beautiful chandelier and balcony. You can easily walk to the history museum and Palace of the Parliament. Cleanest apartment/hotel I’ve ever stayed in. Highly recommend.
