Ratings based on 88 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don’t miss the terrace
Posted 17 Sep 2020 on HotelsIt was pretty quiet because of covid. No restaurant service, but the stay was good overall. The rooftop terrace was very nice.
by A verified traveler from Ontario Canada
Posted 26 Oct 2019 on Travelocity
The property was very close to the relatives we visited. The vintage of the building was a plus. Close to Triumph Arc, Herastrau parc, market and restaurants.
Comment from Hotel Management
28 Oct 2019 by Residence Team, Hotel Management
Thank you for your feedback, we appreciate it!
by A verified traveler
Posted 11 Sep 2019 on Hotels
Comment from Hotel Management
12 Sep 2019 by Residence Team, Hotel Management
Thank you for your feedback, we appreciate it!
by A verified traveler
Posted 29 Aug 2019 on Hotels
Comment from Hotel Management
12 Sep 2019 by Residence Team, Hotel Management
Thank you for your feedback, we appreciate it!
by A verified traveler
Posted 27 Jun 2019
While we reserved the spa that is advertised for guests romantic and private relaxation. The night staff of the hotel, two men and the female receptionist, came around the off limits back alley to spy, through the ventilation window, on me and my female companion as she laid topless. She noticed them and warned me, I immediately confronted them and they ran off as I followed them. The two male staff whom I recognized as I followed them and identified as the concierge called Bogdan, and the room service clerk that had just delivered wine to my room, they kept cowardly running as I followed them across the lobby and hid on the back of the hotel restaurant. But the female receptionist couldn’t hide as she had to cover the reception. I demanded explanations from her and she just nervously provided none. I demanded she contacted the night shift manager. This night shift manager showed up while the male staff was still hiding in the back, and instead of confronting them and doing the right thing, he instead covered for them and denied they were present at all in the premises. We checked out and returned the next day to speak to a person that identified as the general manager. This person took the report apologizing promising to call back after looking into the matter and the lobby cameras but the call never came through. I have stayed in this hotel before in the course of the past 5 years and I have reserved the private spa before but now I warn everyone to beware and away.
Comment from Hotel Management
10 Jul 2019 by Residence Team, Hotel Management
Thank you Sir for your feedback, we appreciate it!
We apologize again for the incident!
by A verified traveler
Posted 12 Jun 2019
Comment from Hotel Management
19 Jun 2019 by Cristi Topescu, Hotel Management
Thank you for your feedback!
by A verified traveler from Zagreb
Posted 29 May 2019
Staff was helpful and professional.
The only problem were events (children birthday party, etc.) on the 4th floor, above my room, which started from the early morning.
Comment from Hotel Management
5 Jun 2019 by Residence Team, Hotel Management
Thank you for your feedback!
by A verified traveler from Macomb
Posted 19 May 2019
Decent hotel for the price but if you stay during the weekend there might be a wedding event or some other event where the music will be loud until late at night... This wasn't a big issue for us on 2nd floor but might be louder above 2nd floor. Just something to keep in mind.
Comment from Hotel Management
22 May 2019 by Reservations Team, Hotel Management
Thank you for choosing Residence Hotels and for your feedback!
by A verified traveler
Posted 25 Apr 2019
Comment from Hotel Management
30 Apr 2019 by Reservations Team, Hotel Management
Thank you, we appreciate your feedback!
by A verified traveler
Good location
Posted 5 Feb 2019 on HotelsThe staff was friendly. The hotel is well located close to the Arc de Triumph, a 10 min by taxi from center
