Ratings based on 999 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ladysmith
Posted 22 Nov 2024
Don’t like that the resort is being painted beige. Liked all the different vibrant colours that it was☹️
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Karina Pastrán, Hotel Management
Estimado Eric,Gracias por habernos preferido como su destino vacacional. Estamos muy contentos de que su experiencia haya sido 5/5.Lo esperamos pronto para atenderle como se merece.Cordialmente,
by A verified traveler
Posted 17 Nov 2024
The best part about it is being in Bucerias and the options to explore around. The place itself has tons of pools and beach access which is great. Food and drinks are good but not incredible. Service was adequate but not above and beyond
Comment from Hotel Management
21 Nov 2024 by Karina Pastrán, Hotel Management
Dear guest,On behalf of all our staff, please receive a cordial greeting. We appreciate your valuable comments. It is pleasant to know that you enjoyed your vacation and that you had a nice experience. We will be in the process of continuous improvement in the areas you mentioned, in order to continue being to your liking.We hope to see you soon in one of our Decameron destinations to serve you as you deserve.Sincerely,
by A verified traveler
Posted 17 Nov 2024
We liked the pool settings and you can walk the beach as far as you can see. Love all the little shops and restaurants right outside and it’s walkable to the flea market
Comment from Hotel Management
20 Nov 2024 by Karina Pastrán, Hotel Management
Dear Ms. Stephanie,On behalf of the Grand Decameron Complex Hotel, we send you a warm greeting. Thank you for taking the time to share your valuable comments with us. It is nice to know that you enjoyed your vacation at our facilities. We will be happy to serve you again in the near future at one of our Decameron Destinations.Kind regards...!
by A verified traveler
Posted 11 Nov 2024
they only show two types of rooms on expedia web. both showing nice new looking as standard rooms, expecting ocean views and balcony. but when we got there, they said we only paid for standard room. put us way out back in an old tiny room with no view of ocean at all. asked to up grade, they said no rooms available, no refunds. bait and switch big time, surprised expedia lets their customers be exposed to these scammers.
Comment from Hotel Management
14 Nov 2024 by Karina Pastrán, Hotel Management
Dear Mr. Samuel,We hope you are enjoying a pleasant day. We thank you for taking the time to share your valuable comments with us. We remind you that for Grand Decameron Hotels your opinion is very important, from there we start to find out how your experience was. I share with you that action is already being taken with the involved areas such as reception, maintenance, housekeeping, in order to be able to provide you with better service upon arrival with all the information.We hope you give us the opportunity to serve you again and you can personally see our improvements.Cordially,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Karina Pastrán, Hotel Management
Dear Miss. Kim Mary,Thank you for taking the time to rate us highly. This leads us to install in us the possibility of continuing to improve every day so that you, our guests, live an unforgettable experience.Greetings,
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Karina Pastrán, Hotel Management
Dear Miss Tanya,Thank you for staying with this great Decameron family.We hope you give us the opportunity to serve you again in the near future.Sincerely,
by A verified traveler
Posted 10 Nov 2024
The resort had direct beach access! The staff were very friendly and accommodating. The unique architectural style reflected the culture of that area.
Food was great with local flare. Many areas for relaxation preferences.
Some things could be updated for creature comforts, but all in all a good place to stay.
Local markets are within walking distance. Felt safe to wander the local areas.
Comment from Hotel Management
14 Nov 2024 by Karina Pastrán, Hotel Management
Dear Miss Connie,With pleasure to greet you, we thank you for sharing your valuable comments, we remind you that for Hotels Grand Decameron Complex, your opinion is very important.It is nice to know that your experience with us was satisfactory.We hope to see you soon in a Decameron destination to serve you as you deserve.Cordially,
by A verified traveler
Posted 9 Nov 2024
What a lovely resort! Our family thoroughly enjoyed every minute of being there. The staff were all friendly and helpful and always acknowledged us whenever they seen us! The food was great and the drinks were delicious! Thank you for your hospitality Royal Decameron staff!
Comment from Hotel Management
14 Nov 2024 by Karina Pastrán, Hotel Management
Dear Mr. Tonya,On behalf of the Grand Decamron Complex Hotel, we send you a warm greeting. Thank you for sharing your valuable comments, it is nice to know that you enjoyed our services and facilities, as well as the friendly and professional treatment of our Staff. We will share your review with the rest of our staff so they know they are doing a great job.Cordially,
by A verified traveler
Posted 8 Nov 2024
Great staff, beautiful beach but needs upgrades
Comment from Hotel Management
14 Nov 2024 by Karina Pastrán, Hotel Management
Dear Guest,We hope you are enjoying a pleasant day. We appreciate you taking the time to share your valuable comments with us. It is satisfying to know that you enjoyed your vacation at our facilities. Regarding the renovations, I inform you that this work is already being carried out.We will be happy if you allow us to serve you again in one of our Decameron destinations.Cordially,
