Ratings based on 24 Verified Reviews

3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 5 Jul 2023
The only thing is that it’s not very visible, there is a module 1 in the address, but it’s only written at the top of the building that is hidden by the ceiling, so it’s not very intuitive to locate the hotel, even if you have the GPS.
5 out of 5
by A verified traveler

Posted 6 Jun 2023
Next to bus terminal. Super convenient
4 out of 5
Recommended
for Personal Event
by A verified traveler

Good location

Posted 11 Mar 2018 on Hotels
Very good location if you arrive on a late bus, it’s right at the bus station in bucaramanga. Or if you arrive in a bus then have to go to the airport in the Morning early. Taxi to airpor is $32k. The staff were friendly, watch out for them trying to charge you IVA tax on your room. This seems to be very common in colombia. I had to explain that I was a tourist and shouldn’t be charged it. She refunded me the 19%. The room was clean and it has hot water.
2 out of 5
by A verified traveler

Noisy place

Posted 8 Jan 2017
The cover pictures don't tell the Real story. This hotel is located next to the bus terminal Our room back onto the exit ramp for the terminal so ever bus that left through the night we knew it was on it's way. The picture of a quiet little cabana on a hillside isn't even close to what get.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Logical hotel for overnight stay near bus terminal

Posted 6 Jul 2015
Pros: The breakfast (not comp., but reasonably priced) was in a lovely restaurant and was fairly robust (scrambled eggs, juice, cheese, bread, coffee).
Cons: The hotel staff was quite noisy in the hallway running along the rooms.
Location: Directly next to the bus station.
We arrived in Bucaramanga late at night and were departing by bus early in the morning for San Gil. We selected Hotel Palmera Real because it is directly next to the bus terminal; in fact, it's practically a part of it. The hotel room was very basic, but mostly as advertised. The photos made the rooms and grounds look a bit more modern than we found, but the room served the purpose of a short-term crash pad. Not surprising, the location is fairly noisy, and we were woken up quite early by buses and the hotel staff. Overall, it is definitely conveniently located, but is a bit pricey for what you receive.
5 out of 5
by A verified traveler

Posted 1 Oct 2021
La tensión del personal fue excelente, las habitaciones limpias en general muy bien servicio
4 out of 5
by A verified traveler

Posted 1 Mar 2020 on Hotels
Dommage que l'insonorisation ne soit pas aux normes europeennes! Mais il ne faut pas rever quand on se trouve dans un pays pauvre!..... C'est tres pratique quand meme de se trouver si proche du terminal de bus!
Comment from Hotel Management
9 Mar 2020 by Hotel Palmera Real , Hotel Management
Estimado Huésped Gracias por calificar nuestros servicios. Esperamos tener el gusto de atenderlo en una próxima oportunidad.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Feb 2020 on Hotels
5 out of 5
by A verified traveler

Posted 2 Dec 2019 on Hotels
Comment from Hotel Management
9 Dec 2019 by HOTEL PALMERA REAL , Hotel Management
Estimado Huésped Nos complace haber cumplido sus expectativas. Esperamos tener el gusto de atenderlo en su próxima visita por la ciudad Bonita. Feliz navidad y un prospero año 2020!
5 out of 5
by A verified traveler

Mi experiencia

Posted 6 Oct 2019 on Hotels
Excelente servicio, muy amables, solo no me gustó que no tuvieran un equipo de cómputo disponible para los huéspedes en caso de necesidad, por lo demás excelente...
Comment from Hotel Management
10 Oct 2019 by Hotel Palmera Real , Hotel Management
Estimado Huésped, Gracias por su calificación y comentarios. Trabajamos día a día por la satisfacción de nuestros huéspedes. Esperamos tener el gusto de atenderlo en una próxima oportunidad.