Ratings based on 341 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
This hotel had no reception for checking in and hung your key card on the door from a book in the lobby you and anyone else who got in off the street could check. The window lock was broken, staff on the phone never followed up.
Definitely would not recommend staying here
Comment from Hotel Management
12 Nov 2024 by Luana Laignel, GM BW The Hôtel Versailles 3*, Hotel Management
Dear Kayla,We are saddened by your feelings as we do everything we can to make you feel welcomeOur reception is not open 2424h, however, we make sure that this does not impact the quality of our guest experience. We carefully prepare for your arrival by emailing you all the instructions you need to access your room. A member of our on-call staff is always available to respond to your needs or questions. You have in fact asked for him. I apologise, however, that he was unable to respond quickly. We attach great importance to the safety and comfort of our guests and this procedure is generally understood and does not cause any inconvenience.I sincerely hope that you will give us the opportunity to regain your trust during a future stay.
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 3 Jul 2024
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by A verified traveler
Posted 30 May 2024
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by A verified traveler
Posted 19 Jan 2024
A bit tired, but ok for a night
Comment from Hotel Management
22 Jan 2024 by Luana Laignel, GM BW The Hôtel Versailles***, Hotel Management
Dear Heather,Thank you for choosing us as your base in Buc. We take great care to provide you with quality facilities and cleanliness is an essential part of a successful stay.Renovation work has been underway since summer 2023 to further improve our services. Our hotel is ideally located near Paris and the Château de Versailles, making it ideal for a stopover or a few days' sightseeing. We hope to have the opportunity to welcome you again to benefit from the improvements to come.
by A verified traveler
Avoid at all costs.
Posted 1 Jan 2024 on HotelsAvoid! We arrived to the hotel at 10pm due to delayed eurotunnel. Having informed the hotel by email we were delayed. Arrived to a locked front door, even thou there is meant to be a host until 11pm. The intercom at the front door just rang unanswered. I rang the hotel number directly no one answered. We stood there for hours no way in and no one answering the phone. Rang hotels.com they tried contacting the hotel no response. Avoid this hotel.
Comment from Hotel Management
5 Jan 2024 by L Laignel, GM BW The Hôtel Versailles***, Hotel Management
Dear Guest, I would like to apologise most sincerely for this very unusual incident, which was due to a technical problem with the telephone that has now been resolved.Our reception was exceptionally open until 3pm on that day, and an email has been sent to you in advance to notify you. Nevertheless, on-call staff are on hand to help you.Our establishment is renowned for its attentive service and I sincerely regret that your experience was affected by this arrival. As an apology, we have offered overnight accommodation and breakfast and I have just sent you a voucher for a future stay following your email.Best wishes for the New Year and I hope you will give us the opportunity to regain your trust.
by A verified traveler
Posted 27 Sep 2023
Property well situated for our travel plans
Rooms too small and lack of clothes wardrobes
No internet available
No staff on site for our Sunday evening
Comment from Hotel Management
29 Sep 2023 by Luana Laignel GM of the BW The Hotel Versailles, Hotel Management
Dear David,Thank you for choosing our establishment at the gates of Versailles. We are delighted that you enjoyed our location which is indeed ideal for exploring the region.With regard to your comments about the size of the rooms and the storage space, we offer several types of room to suit everyone's needs. During your long stay, we could have offered you another room that better suited your needs.We have noted your comments about the wifi. We normally have an internet connection available throughout the hotel and our staff are on hand to help you if you need assistance. I would like to point out that even if the reception is not open all the time, we have staff on duty on site at all times who are there to respond to your needs on a simple call. We hope to have the opportunity to accompany you on your next booking for a most enjoyable stay.Luana LaignelGeneral Manager of the Best Western The Hôtel Versailles
by A verified traveler
Posted 19 Aug 2023
No staff in the hotel when we checked in. Check in by intercom. No lift, had to carry cases to second floor. Stairways and corridors under refurbishment and stank of paint. Room was clean and comfortable. Breakfast was good. Not pleasant staying in a hotel where haven’t seen any staff. Only staying 1 night and was late or would have insisted on being moved.
Comment from Hotel Management
22 Aug 2023 by Luana Laignel, Hotel Management
Dear Anthony,Thank you for taking the time to share your experience. Our establishment does not have a 24-hour reception, but we do have an on-call person on site at all times. We make every effort to prepare our guests for their arrival by emailing them all the instructions they need to access their room. We are pleased that you found your room clean and comfortable and that you enjoyed our breakfast. Please be aware that we are currently undergoing renovation works to improve the comfort of our guests.We apologise for any inconvenience caused.For your next stay, please do not hesitate to contact us, we will be delighted to help you choose the room that suits you best.We look forward to welcoming you back to the Best Western The Hôtel Versailles.Luana LaignelGeneral Manager Best Western The Hôtel Versailles***
by A verified traveler
Posted 8 Aug 2023
It was odd that no staff were around at the time of check in just a name in a book and a room number. The card for your room was on your door handle. It was easy enough clean and quiet. A bit out of the way. Nice stay
Comment from Hotel Management
10 Aug 2023 by Luana Laignel GM BW The Hôtel Versailles ***, Hotel Management
Dear Sean,Thank you for your excellent review of your stay at Best Western The Hôtel Versailles.We are delighted to read that you enjoyed the tranquillity of our establishment and the ease of your arrival. For organisational reasons, our reception is not open 24 hours a day.However, we make sure that this does not affect the quality of our guests' experience. We carefully prepare for their arrival by emailing them all the instructions they need to access their room. However, please be assured that a member of our on-call staff is always available to respond to your needs or queries.We are delighted that you have enjoyed your stay with us and hope to see you again soon.Luana LaignelGeneral Manager Best Western The Hôtel Versailles***
by A verified traveler
Posted 12 Jul 2023
needs update
Comment from Hotel Management
13 Jul 2023 by Luana Laignel, GM BW The Hôtel Versailles ***, Hotel Management
Dear Guillermo,Thank you for taking the time to share your review. We are delighted to see that you have given your stay the highest rating, which shows your overall satisfaction. Regarding your comment on the update, we would like to inform you that renovation works are planned for summer 2023, in order to further improve our guests' experience and offer them an even more comfortable and enjoyable stay. We look forward to seeing you again to show you our renovated establishment. Luana Laignel,General Manager Best Western The Hôtel Versailles ***
