Ratings based on 373 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The location was easy to find and convenient to dining options. Check-in was quick and easy. The facility was apparently on the old side. We asked for a non-smoking room and were assured it was. Upon entry, we could smell smoke odors in the room from cigarettes. One bed was comfortable but the 2nd bed was rather worn out. They did not offer any departing snacks as our previous Super 8 facility had done. We just needed an adequate place to crash for the night and it fit the bill.
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear Russell,Thank you for taking the time to share your experience. We're glad you found our location convenient and check-in efficient. However, we apologize for the smoke odor in your room and the inconsistency in bed comfort, as well as the lack of departing snacks you’ve enjoyed at other Super 8 locations. Your feedback is valuable, and we’ll address these points to enhance future stays. We hope to welcome you back for an even more comfortable visit.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and for sharing your thoughts. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We’re committed to improving and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the fantastic review! We’re delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we can’t wait to welcome you back!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
The room was clean, the bed comfortable. It was an accessible room, the bars in the bath tub, 5 total, only 5 out of the 10 bar ends had caps. The ends of the bars are sharp, someone could hurt, just an accident waiting to happen. Happy there were instructions for the shower, I would have never figured it out. Also couldnt get the terms of agreement to pop up for the internet usage on the computer or tablet.
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Zelda,Thank you for your feedback. We’re glad to hear that you found your room clean and the bed comfortable. However, we sincerely apologize for the safety concerns regarding the bathtub bars and the lack of caps. Your safety is our priority, and we appreciate you bringing this to our attention so we can address it promptly. We're also sorry to hear about the difficulties you encountered with the internet terms of agreement; your feedback will help us improve this process. We hope to have the opportunity to welcome you back for a more seamless stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Hotel Manager, Hotel Management
Dear Steve,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
by A verified traveler from San Antonio
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you so much for your amazing four-star rating! We are thrilled you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager
by A verified traveler
Posted 25 Aug 2024
The location was good
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Jason,Thank you for your feedback! We’re glad to hear that you found the location of our property to be convenient and beneficial for your stay. We strive to offer a great experience, and a good location is an important part of that. We hope to have the chance to enhance your experience even further on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Monty,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Hotel Manager, Hotel Management
Dear angel,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Hotel Manager, Hotel Management
Dear Ee Leng,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
