Ratings based on 868 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
The continental breakfast was very poor. Very limited selection. I tried the yogurt and it was slightly frozen. I would have chosen something else but not enough selection to choose from. The coffee was absolutely awful.
At check-in the attendant forgot to have me sign a form. I got a call when I am fast asleep asking me to come down and sign form. I asked if I could sign it in the morning. They agreed with the request. I go back to sleep. I am later awakened with another phone call asking if someone can come to my door to have me sign the paperwork. I agreed, but was greatly annoyed having been awakened twice.
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Hello Peter,Thank you for your feedback regarding your recent stay. I can understand the inconvenience you experienced with the breakfast selection and the coffee. Our team strives to keep our breakfast offerings stocked, and if we had been made aware of your concerns, we would have been happy to provide alternative options and we always keep an eye on replenishments. However, I have noted the oversight regarding the paper signatures.We appreciate your understanding in this matter and your patience with our staff. Your comments help us improve, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager
by A verified traveler from Coal Hill
Posted 24 Oct 2024
The room was ok the only hold back is the shower doesn't have any soap or dish holders for any items needed to shower with.....
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Hello Norman,Thank you for your feedback! We're glad to hear that your room was satisfactory. Your comments will be examined by our team as we strive to improve our amenities for a more enjoyable experience. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager
by A verified traveler
Posted 19 Oct 2024
I didn't get to stay there. Problems with reservation wasn't right and I couldn't get a room.
Comment from Hotel Management
20 Oct 2024 by Hotel Manager, Hotel Management
Dear Sheila,We apologize for the inconvenience caused. Our policy requires that the name on the ID matches the reservation and that a credit card ( not debit card) is presented for incidentals to ensure the security of all our guests and your debit card too had decline with no funds to validate check in. Unfortunately, the requirements could not be met, and we were unable to proceed with your check-in. We appreciate guest's understanding of our policies, which are in place for the safety and comfort of everyone. Hope you will understand. In future, you can book directly from the direct platform to have flexibility in modifications etcSincerely,Hotel Manager
by A verified traveler
Posted 14 Oct 2024
It is next to Walmart and nearby 24 hours Waffle House
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thank you for your feedback! We're glad to hear you enjoyed our convenient location near Walmart and the 24-hour Waffle House. We hope to welcome you back for another stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Oct 2024
The property has continually shown signs of wear and tear over the years without much improvement. There always seems to be some issue that needs to be fixed. This time it was a fire alarm going off in the next room and the room A/C not working. However, the staff have always been extremely good at fixing things and are friendly. They always seem to be very good at what they do. This place might be ok for just an overnight stay and there is a breakfast included.
Comment from Hotel Management
8 Oct 2024 by Manager, Hotel Management
Thank you for staying with us. We apologize for the inconvenience; we are extremely sorry, but it was not fire alarm at all it was next door room clock/radio timer was going off and the AC per our staff appears to be that you just needed help on operating as it was controlled from the wall thermostat. We apologize but our staff are here 24/7 to take care of any concern that guest may have difficulties personally related to the room and seems we took care of it but was not to your expectations. We will continue to do better as we are actively doing improvement as well perhaps you may not have noticed since last you stayed with us was several years back...and we hope you continue to come back with us. Take care
by A verified traveler
Posted 26 Sep 2024
I needed 30 more minutes to check out, but it was denied.
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Hello Lavin,As per our staff,you were to check out at 1 pm and if it exceeds that new billing will start and also alrert our housekeeping staff to ready it for the next guest. I am sorry for the inconvenience due to any gap in communication but we will take care of it in future, Request your understanding.Sincerely,Hotel Manager
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Christa Joy,Thanks for your four star rating. I hope that you are fairly satisfied with your stay, but would appreciate your valuable insights to raise our benchmark to the best. Please do revert and we hope to see you again soon.Sincerely,Hotel Manager
by A verified traveler
Posted 1 Sep 2024
Room was ok but didn’t have a tub and the shower didn’t have a soap tray nor shelf to put anything on.
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Norman,Thank you for your feedback. We're glad the room was satisfactory, but we're sorry to hear about the inconvenience with the shower and the lack of a tub. Your comments are important, and we'll make sure to review the bathroom setup to ensure future guests have a more comfortable experience. We appreciate your stay with us and hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler from Benton
Posted 31 Aug 2024
The girl that works desk at night is truly one of the friendliest I have ever met, and is the reason I will continue to stay when néded.
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Reesa,Thank you for your kind words! We’re thrilled to hear that our night desk clerk made such a positive impression on you. We’re fortunate to have a team member who contributes so much to our guests' experiences. We look forward to welcoming you back whenever you need a stay with us!Sincerely, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Hello Sandra,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.
