Ratings based on 632 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
I never checked in and was unable to cancel my reservation through Expedia. The hotel hasn’t been able to help me or connected me to the best representative.
by A verified traveler
Posted 30 Nov 2024
It is very convenient in terms of amenities and affordability. Liked the kitchen option inside the room.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Jean-Claude, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites College Station and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
by A verified traveler
Posted 29 Nov 2024
Bathroom door is broken, heater is not working no toilet paper in bathroom.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Pooja, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the general upkeep of the room. Your satisfaction is extremely important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for staying with us, and we hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 28 Nov 2024
Musky smell in room, no chairs in room, no phone in room. Beds were uneven and moved when you rolled over.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Terry, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the odor and the general upkeep of your room. I have shared your feedback with our facilities team, as well as housekeeping, to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A verified traveler
Posted 25 Nov 2024
We left as soon as we got to our rooms and found roaches, no linens or shower curtain, open window because a/c didnt work, smelled like smoke, sticky floors... staff was not helpful at all.
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
David,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the overall cleanliness on your recent visit. I have shared your feedback with our front desk and housekeeping team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback.
by A verified traveler
Posted 24 Nov 2024
Average hotel
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Adam, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites College Station and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
by A verified traveler from Galveston
Posted 4 Nov 2024
Property was dirty. Base boards and floor were dirty. Roaches we seen crawling on the floor in our room. The lobby area smelled like week and smoke for it to be a nonsmoking place. One staff member looked to be high and just came from smoking.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Veronica, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the room. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I will share your feedback with our housekeeping team, as well as our front desk team to remind them of their expectations. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 3 Nov 2024
Although this property looks well kept on the outside the inside is not. The halls smelled like musty smoke. The sheets and towels were laundered but stained, the floor smelled like it was clean but a thick slick film remained. After checking in the room we found lots of leftover food in the fridge from the previous occupant. In hindsight I wish I would have spent a little more to get a room I felt was clean and safe for my one night stay. Sticking to Hilton in the future.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Melissa,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of the hotel. Your satisfaction is important to us as a valued guest. I will share this with our housekeeping team to better ourselves and ensure this does not happen again.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 29 Oct 2024
This MOTEL DOES NOT DESERVE A STAR! IT IS THE MOST DISGUSTING PLACE IN THE WHOLE WORLD IT’S FILTHY. IT STINKS. IT’S GROSS AND THE PEOPLE BEHIND THE COUNTER. DON’T KNOW WHAT THEY’RE DOING. THEY ARE SO ILLITERATE IT’S PITIFUL. I WOULD NOT LET MY DOGS STAY THERE. The place reeks of urine, don’t get trapped in this place. You might come out with the disease.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Patricia, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of your room, as well as your experience with our staff's conduct. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements with our housekeeping and front desk team, so that we can provide exceptional experiences for our guests. If you could, please give me a call at (979) 485-9888 to further discuss your experience.-Reagan Marler
by A verified traveler
Posted 28 Oct 2024
it was nasty and the staff was rude
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Anna,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites College Station.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of your room, as well as staff conduct. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements with our housekeeping and front desk team, so that we can provide exceptional experiences for our guests.If you could, please give me a call at (979) 485-9888 to further discuss your experience.-Reagan Marler
