Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We booked & paid upfront in full for 2 nights. They double booked us, kicked us out of our room after the first night and we had to sleep on the floor at our son’s college apartment.
Took 4 days to get a refund and no apology. Unacceptable
Comment from Hotel Management
25 Nov 2024 by Jose, Hotel Management
Dear Meredith,Thank you for sharing your feedback, and I sincerely apologize for the inconvenience you experienced during your stay. I understand how frustrating it must have been to have your reservation disrupted, especially after booking and paying in advance. Please know this is not the standard of service we aim to provide, and I deeply regret that we failed to meet your expectations.I truly apologize for the delay in processing your refund as well. I understand how important this is and I will make sure to look into how we can improve our communication and service in such situations. We value every guest and take your feedback seriously, as it helps us work toward providing a better experience moving forward.If you would like to discuss this further or need any assistance, please feel free to reach out to me directly. We hope you’ll give us another opportunity to serve you in the future and provide you with the excellent experience you deserve.Sincerely,Jose Palacios Jr.Front Desk SupervisorBest Western Premier Bryan/College Station
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Jose, Hotel Management
Thank you so much for your kind words and the 5/5 review! We're thrilled to hear that you had a wonderful experience with us. It’s always our goal to provide exceptional service and make each guest feel at home, and we're so glad we could do that for you. I’ll be sure to share your feedback with our team—they’ll be thrilled to hear it!We hope to welcome you back to the Best Western Premier Bryan/College Station the next time you're in town!Warm regards,Jose Palacios Jr.Front Desk SupervisorBest Western Premier Bryan/College Station
by A verified traveler
Posted 18 Nov 2024
Very clean.
Comment from Hotel Management
19 Nov 2024 by Jose, Hotel Management
Dear Linda,Wow! Thank you so much for your glowing 10/10 review! We're absolutely thrilled to hear that your experience with us exceeded your expectations. Providing exceptional service and creating memorable stays is what we strive for, and it’s wonderful to know we hit the mark for you.Your kind words about truly made our day. We’ll be sure to share your feedback with the team—they’ll be delighted to hear it!We can’t wait to welcome you back for another perfect stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more special.Warm regards,JoseBest Western Premier Bryan/ College Station
by A verified traveler
Posted 17 Nov 2024
The turkey didn’t work. Had to fix it myself. Told the front desk they said they would send some in the morning. I told them no thank you I fixed it as best as I could to use. They never offer an alternative.
Comment from Hotel Management
19 Nov 2024 by Jose, Hotel Management
Dear Claire,Thank you for sharing your feedback with us. I want to sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and hassle-free experience for our guests is our top priority, and I’m truly sorry that we fell short in this instance.It’s concerning to hear that your request for assistance with the toilet wasn’t handled promptly and that we didn’t offer an alternative solution. This is not the level of service we aim to provide, and I will personally address this situation with our team to ensure such miscommunications don’t happen in the future.We value your feedback, as it helps us improve. If there’s anything we can do to make this right or if you plan to return, please don’t hesitate to reach out. I’d love the opportunity to provide you with the seamless experience you deserve.Thank you again for bringing this to our attention, and I hope we’ll have the chance to welcome you back in the future.Warm regards,
by A verified traveler
Posted 24 Oct 2024
Front desk young man has great customer service.
Comment from Hotel Management
28 Oct 2024 by Jose , Hotel Management
Thank you for you're review, we are glad to see we met your standards of excellence and appreciate this review. Come stay with us again if you ever find yourself in town
by A verified traveler
Posted 15 Oct 2024
The location of the property was great and the room was clean. We had an issue when we tried to use the hot tub as the water was not in the least bit hot. We also accidently locked our bathroom door. No one was on location to unlock it for us, but the front desk gave us another room.
Comment from Hotel Management
15 Oct 2024 by Jose, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed the location and found your room clean. We apologize for the inconvenience with the hot tub and the bathroom door. Our team is working to address these issues to ensure a better experience for our guests in the future. We're glad our front desk was able to assist you with a room change. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Jose, Hotel Management
Thank you for your feedback! We appreciate your honest input and are glad to hear you found some aspects of your stay satisfactory. We strive to improve and would love to know more about what could have made your experience better. Your insights help us enhance our services, and we hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 11 Oct 2024
Property was nice with a decent price!
Comment from Hotel Management
15 Oct 2024 by Jose, Hotel Management
Thank you for staying with us, glad to see we met your standards of excellence. Come see us again !
by A verified traveler
Posted 6 Oct 2024
It was a great room and it was close to Highway.
Comment from Hotel Management
8 Oct 2024 by Jose, Hotel Management
Hello, on behalf of our entire team and staff we would like to thank you for staying with us and leaving a review, we greatly appreciate you and hope to see you again
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Jose, Hotel Management
Hello, on behalf of our entire team and staff we would like to thank you for staying with us and leaving a review, we greatly appreciate you and hope to see you again
