Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Front desk young man has great customer service.
Comment from Hotel Management
28 Oct 2024 by Jose , Hotel Management
Thank you for you're review, we are glad to see we met your standards of excellence and appreciate this review. Come stay with us again if you ever find yourself in town
by A verified traveler
Posted 15 Oct 2024
The location of the property was great and the room was clean. We had an issue when we tried to use the hot tub as the water was not in the least bit hot. We also accidently locked our bathroom door. No one was on location to unlock it for us, but the front desk gave us another room.
Comment from Hotel Management
15 Oct 2024 by Jose, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed the location and found your room clean. We apologize for the inconvenience with the hot tub and the bathroom door. Our team is working to address these issues to ensure a better experience for our guests in the future. We're glad our front desk was able to assist you with a room change. We hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Jose, Hotel Management
Thank you for your feedback! We appreciate your honest input and are glad to hear you found some aspects of your stay satisfactory. We strive to improve and would love to know more about what could have made your experience better. Your insights help us enhance our services, and we hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 11 Oct 2024
Property was nice with a decent price!
Comment from Hotel Management
15 Oct 2024 by Jose, Hotel Management
Thank you for staying with us, glad to see we met your standards of excellence. Come see us again !
by A verified traveler
Posted 6 Oct 2024
It was a great room and it was close to Highway.
Comment from Hotel Management
8 Oct 2024 by Jose, Hotel Management
Hello, on behalf of our entire team and staff we would like to thank you for staying with us and leaving a review, we greatly appreciate you and hope to see you again
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Jose, Hotel Management
Hello, on behalf of our entire team and staff we would like to thank you for staying with us and leaving a review, we greatly appreciate you and hope to see you again
by A verified traveler
Posted 27 Sep 2024
The room smelled like mold
Comment from Hotel Management
27 Sep 2024 by Jose, Hotel Management
Dear Terry Smith,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the condition of your room.Please rest assured that the health and comfort of our guests are our top priorities. We take such matters very seriously and have a strict cleaning and maintenance protocol. Upon receiving your review, we immediately conducted a thorough inspection of the room in question and have addressed any issues found.We truly value your business and would love the opportunity to make it up to you. Please reach out to us directly so we can discuss how we can make things right for you.Thank you again for bringing this to our attention, and we hope to have the chance to welcome you back for a better experience in the future.Kind regards,[Jose Palacios Jr][Front Desk Supervisor][Best Western Premier Bryan/ College Station]
by A verified traveler
Posted 22 Sep 2024
Good place to stay
Comment from Hotel Management
25 Sep 2024 by Jose , Hotel Management
Thank you for the review, glad to have met your standard of excellence, please come stay with us again if you find yourself in town
by A verified traveler
Posted 22 Sep 2024
This hotel was awesome. Extremely comfortable beds, very clean room, bathroom has a vent, room was spacious, AC was controlled on wall and able to have fan on at night for gentle white noise, room 100 was super quiet, lobby called after check in to make sure everything was to our liking, morning staff was cheerful and made sure the area was clean and well stocked.
Bring your own soaps and shampoos.
Comment from Hotel Management
25 Sep 2024 by Jose , Hotel Management
Thank you for the review, glad to have met your standard of excellence, please come stay with us again if you find yourself in town
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Jose , Hotel Management
Thank you for the review, glad to have met your standard of excellence, please come stay with us again if you find yourself in town
